Telehealth

Monash Health is committed to providing specialised care to everyone, regardless of their location. Through our Telehealth service, you can access top-tier specialty care that is both convenient and close to home.

Take control of your healthcare journey
Join your Telehealth video call

You will receive an appointment notification from your clinic with the virtual waiting area link. To enter the virtual waiting area, click on the link 10 minutes before your appointment time.

LandingPageBanner-Mobile-Admin
Telehealth Resources

Using Telehealth

Explore best practice and learn more about Telehealth

PeopleMatter2023_SPTile-Header-2650x1160

Get Help

Schedule a test call or get troubleshooting information

Release of Information – Accessing Patient Information

Accessibility

See easy-guides and translated documents

Commonly asked questions from our patients

1. How will Monash Health protect my data and privacy?

Monash Health protects patient data and privacy by ensuring that no identifiable data is saved or collected during a video call.

2. How much mobile data does a Telehealth appointment use? How much will that cost me?

You don’t use any data while waiting for your appointment. A video consultation uses less than half ot he data you would use while watching a YouTube video in high definition.

That’s about 230MB on a mobile device and 450MB on a PC for a 20-minute call, which is like a Skype or FaceTime video call.

Connecting to a secure wi-fi network will avoid using your mobile phone data allowance.

3. Who do I contact if I need to make changes to my appointment?

Please refer to the specific clinic that you have an appointment booked with. Most clinics provide their contact details in letters or messages that are sent to patients.

4. Who do I ask if I have been waiting for too long?

Please refer to the specific clinic that you have an appointment booked with. Most clinics provide their contact details in letters or messages that are sent to patients.

5. What happens if my call drops during the consultation?

In the event of a call drop, please try again and we will connect you through as soon as practicable. Please ensure that your contact number is correct so that we can call you back if this is not possible.