Telehealth

Monash Health is committed to providing specialist care and advice close to home. Our Telehealth service will ensure that rural and regional patients have equal access to health care as those who are metro based.

Telehealth video consultations can be dialled into from the your own home or via a supported video consultation in partnership with your GP, or local specialist.

A telehealth appointment is, in many ways, just like any other specialist outpatient, or community appointment at Monash Health. Instead of driving to the hospital and meeting your clinician face-to-face, you will be meeting on a screen. As with a face-to-face appointment, you will arrive and wait in a virtual waiting area until the clinician joins you. The consultation is delivered via a secure and private virtual clinic room. No part of the consultation is recorded nor is it shared with anyone that is not present.

If you book in to see your clinician via telehealth you will receive an appointment letter with the time and date of your telehealth consult. Information on what you need and how to access your telehealth appointment will be outlined in your appointment letter/email, or can be found below.

Test Call

Please perform a test call to check whether your equipment (such as web-camera and speakers) and internet speed are working correctly. To complete the test call, click the ‘Test Call’ button below and follow the prompts. We recommend that you perform your test call well in advance to avoid delays on the day of your appointment.

Test Call

Perform a Telehealth test call.

Telehealth User Guides

Please refer to the user guides below in your preferred language.

When you are ready to start your telehealth appointment, you will enter the consult by clicking either the Paediatric, Adult or Community Telehealth button (whichever is relevant to you) and select the service you will be seeing – refer to instructions on your appointment letter. We ask that you log into your telehealth video call approximately 10 minutes before your appointment and wait for your specialist to join the call.

Supported consultations

Your specialist will advise whether you will your local healthcare provider is required to be present for the consultation. If so, you will need to book in with your local GP or specialist at the same time. Please advise the doctor that this will be a telehealth consultation with a Monash Health specialist and book an extended appointment.

To arrange this support, please complete the following steps:

  • Book an appointment with your GP/specialist office on the same date as your Monash Health appointment. We recommend booking an extended appointment that begins 15 minutes prior to your specialist booking in case you GP is running late.
  • Please contact Monash Health to provide our staff with details regarding your healthcare provider involved in the appointment or if you need to reschedule or cancel your appointment. Monash Health contact details will be on your appointment letter.

If you are in the video call and you are unable to join, we will attempt to call you on the phone number provided when you started the call.

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