Learn more about Monash Health’s emergency departments.
Learn more about Monash Health’s emergency departments.
In a medical emergency, call 000 (triple zero) for an ambulance.
Patients at an emergency department are seen in order of medical urgency, not in order of arrival.
If your situation is not a medical emergency, other treatment options can be considered.
476 Blackburn Road, Glen Waverley
Open 10am – midnight
Online bookings: visit this link
Phone bookings: (03) 8827 0740
ForHealth Narregate Medical and Dental Centre
60 Victor Crescent, Narre Warren
Online bookings: visit this link
Phone bookings: (03) 9771 2020
Greens Medical Group
1/134 Logis Boulevard, Dandenong South
Online bookings: visit this link
Phone bookings: (03) 9579 7933
Monash Children’s Hospital, 246 Clayton Road, Clayton
Located in Specialist Consulting 1
Open Monday to Friday 6pm – 11pm, Saturday and Sunday 4pm – 9pm
Online bookings: visit this link
Phone bookings: (03) 9284 2716
Visiting your local doctor, or general practitioner (GP), will often result in shorter wait times if you are not experiencing a medical emergency. They treat a wide range of conditions and health issues.
If your regular GP does not provide after-hours care, you may be able to visit an after-hours clinic.
Use the National Health Services Directory to find a local medical service.
Visit the Better Health Channel to learn more about after-hours healthcare.
Talking to a pharmacist is free, and they can provide treatment and advice for minor injuries and ailments.
Use the National Health Services Directory to find a local pharmacy.
Visit the Better Health Channel to learn more about supercare pharmacies.
Nurse on Call is a Victorian phone service providing immediate, expert advice from a registered nurse 24 hours a day, 7 days a week. Call 1300 60 60 24 for immediate health advice.
Learn more about the Nurse on Call service.
The Victorian Virtual Emergency Department (VVED) allows you to speak with emergency doctors and nurse practitioners 24 hours a day, 7 days a week.
You cannot call the VVED. You must register online. As your consultation will be via video, you will need a device with a camera to use the VVED.
If you are eligible, you will be connected from your home, workplace, aged care facility or GP clinic to doctors and nurse practitioners who are trained to assist you. Interpreter services are available.
The VVED is a free service.
In an emergency, always call Triple Zero (000).
VVED is a public health service to treat non-life-threatening emergencies.
Immediate telephone assistance is available for all kinds of emergencies.
The Victorian Poisons Information Centre can advise you on what first aid is required in a poisoning incident. They can advise whether it is necessary to call an ambulance or visit an emergency department. They operate 24 hours a day, 7 days a week.
Lifeline is a suicide prevention and support service providing 24 hour, 7 days a week personal crisis support. Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline.
Visit the Better Health Channel for a directory of useful services to call for immediate support.
Wait times at our emergency departments may vary, as all patients are seen in order of clinical urgency. The most seriously sick or injured will always be cared for first.
Find relevant information for your visit to a Monash Health emergency department.
There are four steps you can expect if you are visiting one of our emergency departments:
We will take your name, address and other details and ask you to sit in the waiting area until you are called. You may be called back if we need more information.
The nurse at the reception desk (the ‘triage nurse’) will ask about your problem. We need to know why you are here so we can work out how to help you.
When you are waiting, you will not see the other emergencies we are handling behind closed doors. We know you are here and will take care of you as soon as possible.
You may be taken to one of three areas:
Where nurses and doctors can assess you, order tests and put an early care plan in place.
You will go to this area if you need treatment for less complex injuries or conditions.
If you need it, this is where you get more intensive treatment or observation.
You may be taken or guided to one of the following:
If you are admitted to hospital, you may have to wait for a bed. You will be admitted to the site you are waiting at, or another Monash Health hospital (we’ll take you there.)
In the short-stay unit, we take care of you, provide treatment for up to 24 hours and check you are okay before going home.
If you are well enough, you may be taken to the waiting room briefly to wait for test results before going home.
We will give you paperwork, such as referrals for further treatment and medication prescriptions. Tell us if you need a medical certificate or have questions.
You know yourself and your family member best and may notice changes before we do.
If you notice a change, are feeling worse, or are worried, tell us immediately and we will help.
If you need an interpreter, ask us and we will arrange one.
Steps to escalate your care:
Escalation of care contact numbers:
Translated versions of this process can be downloaded from the Family Escalations of Care translations page.
Please do not eat or drink until you see the nurse. We may need to perform tests that require a fasting time.
There are entry requirements in place across all our hospitals which may limit whether visitors can attend an emergency department.
For the latest visitor guidelines, please visit our visitor and entry requirements page.
If you are calling to check on someone in an emergency department, only immediate family may enquire about a patient’s condition. We ask that families nominate one person to be the contact point and keep calls to a minimum.
Not all services are provided at every Monash Health hospital. The Emergency Department care will be the same but, depending on your ongoing needs, patients may be transferred to the hospital that has the specialty required for continued treatment.
If a person’s condition does not require specialist emergency care, we may refer the patient to be seen by one of Monash Health’s accredited general practitioners or to a local general practitioner.