Interpreter services are free of charge.
It is against Monash Health policy and not appropriate for children under 18 years to act as an interpreter for a family member.
Our interpreters are accredited by NAATI Level 3 (the National Accreditation Authority for Translators and Interpreters) and provide independent, unbiased, confidential, complete and accurate interpreting for both parties.
It is important to have an interpreter particularly when:
It is a patient’s responsibility to let staff know if you they are unable to attend an appointment, in case an interpreter has been booked.
Staff will identify the need for an interpreter, but if this has not happened, do not hesitate to ask for this support at any point during your care.