Frequently asked questions

Find answers to some of our frequently asked questions for patients and visitors.

Are there interpreter services available?

Yes, upon admission, staff should be advised of your preferred language. Interpreters are available in the following languages: Vietnamese, Cambodian, Mandarin, Polish, Greek, Serbian, Croatian, Spanish, Italian, Portuguese, Cantonese, French, Chiu Chow, Arabic and Turkish.

Can I have a family member to stay with me overnight?

Different rules and arrangements apply depending on the ward. Please contact the ward of the patient for further information.

Please be aware that a fee may apply for providing overnight accommodation for family and friends.

Can I use my mobile phone whilst staying or visiting Monash Health?

We recommend you turn off your phone as you enter our facilities.  A number of our machines are sensitive to mobile phones.

How do I make an appointment with a specialist?

Appointments should be directed to the department in which your specialist works or through their consultation rooms.

Our switchboard ((03) 9594 6666) can assist and direct your call to your specialist or appropriate area.

How should I prepare for my stay?

An important way to reduce stress before and during your hospital stay is to plan ahead so you have nothing to worry about on the home front. Personal areas to take care of may include:

  • money – pay any outstanding bills and make sure your banking is up to date
  • home – if you are single, make sure friends and/or neighbours know when you are entering hospital and when you are expected home.  Arrange collection of mail.

What are the food arrangements?

Wards/Rooms – Please visit the Food and meal services page for more information.

Bringing food in from home for patients – Please visit the Food and meal services page for more information.

Cafe Facilities Cafes are located at Clayton, Moorabbin, Casey, Dandenong Hospitals, the Victorian Heart Hospital and Kingston Centre.

What can I expect on discharge from hospital?

Your length of stay in hospital will be determined by the procedure that you have had. Prior to discharge your doctor will identify if your recovery needs can be met by returning home, to your family or a rehabilitation facility. They will identify what follow-up appointments and care is required.

Patients will be asked to purchase items of equipment, personal aids, shoes, dentures, spectacles, etc. which may be required.

What car parking is available for me and my visitors?

Patients may be dropped off and picked up at our hospitals main entrances. Public parking is available. Fees apply.

What is the benefit of using my private health insurance in a public hospital?

As Victoria’s largest teaching hospital we are able to treat chronic and complex illnesses.

Being a private patient in a public hospital you can use your specialist of choice. If they are unavailable, you can choose to be treated by a hospital specialist, on call at that time where you will be admitted under the care of that doctor.

You can also access our only private hospital in the Monash Health group – Jessie McPherson Private Hospital, specialising in:

  • Maternity Services
  • Cardiology
  • Cardiothoracics (adult and adolescent)
  • Gastrosciences
  • Neurosciences
  • Vascular Surgery

If you are an elective patient, the specialist medical team (consultant, registrar) of that unit will treat you, unless the specialist of your choice has already arranged to treat you.

When you are discharged, you can choose to have your follow-up appointments through the hospital or your specialist may choose to see you in his/her consultation rooms.

By choosing to be a private patient you assist the hospital, to maintain equipment, retain and employ new staff and improve patient care. This in turn benefits all patients and the community as a whole.

What items do I need to bring with me?

Although we provide most of what you’ll need, additional personal items should include:

  • a lightweight dressing gown
  • a nightgown or pyjamas and underwear
  • slippers or other comfortable shoes with non-slip soles
  • toiletries (soap, toothbrush, toothpaste, hairbrush or comb, tissues, shampoo, razor.) Face washers are supplied
  • a pen
  • a small amount of pocket money
  • your current medication
  • Medicare Card and Health Insurance details, if any
  • other personal items, such as a sheepskin or special pillows, should be marked very clearly
  • please do not bring valuables, we can only look after them in emergencies.

Where can my family get a meal around the hospital?

Cafes are located in Clayton, Moorabbin, Casey and Dandenong Hospitals. Ask for directions from the admission staff.

Where do I go for help?

The hospital’s main reception can provide general patient information.  Our reception and hospital volunteers can provide general information on ward locations, hospital facilities and services.

Who can I speak to?

Ward clerks of each ward will be able to help you.

Who can visit?

As part of our response to the COVID-19 outbreak, reduced visiting hours and visitor limits are in place. 
Please see the Visitor Restrictions page for more information.

Who do I contact when I have a query after hours?

After hours queries should be directed to the hospital switchboard on 03 9594 6666.  You will then be transferred to the most appropriate person to answer the enquiry.

Why are there transferrals between sites?

Our services and programs are not offered at all of our locations. Therefore patients may need to be transferred to access specialist care for their medical requirements.