Patient experience

This means that:

• We improve the quality and consistency of our patients, families and carers experiences of care
• Our treatment and care is provided in consultation with you
• We partner with you to deliver the care and treatment that best suits your needs
• We support people in planning for their advanced stages of life
• We empower our community to positively influence the way we work

The way that care is delivered is as important as the care that is delivered.

What Matters to our Patients, Families, and Carers?

You’ve told us what matters to you:

Care: Expressing empathy and compassion while establishing a personal connection with patients.

Comfort: A healing environment, nutritious meals, cleanliness, adequate equipment and amenities.

Communication: Providing information in a way that is clear, easy to understand, timely, appropriate and meets your needs.

Coordination: Seamless and efficient coordination of care between providers, teams and settings.

Your patient experience is underpinned by the way we provide care, comfort, communication and coordination.

Improvement Initiatives

• Virtual Visiting
• Bedside Communication Boards
• Bereavement Pack
• Monash Children’s Hospital Welcome Activity Book
• Reward and Recognition – Thank You Cards