Monash Health is committed to providing high quality, safe and effective care. Your healthcare professionals will work in partnership with you to ensure the best possible care and recovery.
Your hospital stay
Your admission
If your procedure is scheduled for the morning, you should not eat or drink from midnight the night before
If your procedure is scheduled for the afternoon, you should not eat or drink from 7am. You may have a light breakfast of tea and toast, but this must be consumed before 7am.
It is important that you arrive on time for your appointment to allow time for preparation.
- Surgical Booking Centre – Phone: 1800 786 188
- Bed Allocation Office – Phone: 03 9594 2111
Surgery Pre-admissions clinic
In preparation for your surgery we may arrange an appointment with the Pre-Admission Clinic in the two weeks prior to your proposed surgery date. We would arrange this appointment if you need to see a doctor, anaesthetist, nurse or other health professional as part of preparation for surgery. This appointment provides an opportunity to discuss any concerns or ask any further questions about your surgery.
The Pre-Admission Clinic appointment may take two hours or longer depending on the complexity of the surgery.
What to bring
Documents
Where relevant, please remember to bring:
- Referral letter
- Admission letter
- All current medication, X-rays, test results
- Healthcare card, Medicare card, Pension card, Department of Veterans’ Affairs card, Pharmaceutical Safety Net and Hearing Aid Services cards
- Private health insurance details, pharmaceutical entitlement number
- Copy of Power of Attorney, advanced care plan
- TAC and WorkCover claim numbers including employer details
- Two telephone contact numbers of a friend or relative
- Name, address and telephone number of your local doctor
Clothing and footwear
Bring comfortable, relaxed clothing for day and night use, including underwear, which must be cleaned and maintained throughout the stay by a family member or carer. All items must be clearly named.
Wear shoes that are firm and supportive. Bed socks or loose footwear are unsuitable as they increase the risk of falls.
Toiletries
You may wish to bring items such as a toothbrush, toothpaste, a hairbrush, dentures and a shaver. Some items may be purchased from the gift shop at your location.
Personal items
If required, ensure you bring your glasses or contact lenses (with the necessary cleaning equipment), hearing aids (with a spare set of batteries), continence aids, and breathing aids (spacer for inhalers or a CPAP machine).
Valuables and Technology
While we provide a safe and secure environment at Monash Medical Centre, you remain responsible for your own valuables and technology.
Valuables
We encourage you to leave your jewellery, wallets, significant amounts of cash and other items of value at home.
Mobile Phones, tablets, laptop computers
You may choose to bring electronic devices however we encourage you to bring only what is absolutely essential.
Wi-Fi
Available throughout Monash Medical Centre.
Mains powered radios, TV’s, CD or DVD players
Please leave these items at home. Televisions are installed and available for hire at each bed. Battery operated radios, CD or DVD players may be brought into the hospital and used with earphones to avoid disturbing other patients.
Cigarettes, Alcohol and Illegal Drugs
Patients and Visitors may not smoke, drink alcohol or use drugs on hospital premises unless prescribed by medical staff, and these items are not permitted to be brought into the hospital.
Ward and room facilities
Telephone
Every bed has its own telephone, which you can hire. All charges will be explained upon admission. If you don’t wish to hire the telephone, incoming calls can still be received.
Television
Every bed has its own television, which you can hire. All charges will be explained upon admission.
Food and meal services
Monash Health provides quality catering services to patients and visitors within the hospital network. Patient menus operate on a 28-day cycle to provide a variety of meals to all patients as well as children’s and infants’ menus.
When completing your menu cards, you will be selecting three meals in advance. We have the ability to cater for Kosher and Halal meals as well as special dietary requirements. Our meal monitors will collect menu cards one hour prior to meal service and note special diets.
More information about food and meals services can be found here.
Spiritual care
Spiritual care offers people holistic and compassionate care through counselling, advocacy and listening.
Volunteers provide bed side visiting. Services of worship representing most denominations are held in our multi-faith Chapels.
Read more about spiritual care at Monash Health.
Feeling worse? Are you concerned about a family member in hospital?
You know yourself and your family member best. You may notice changes before we do. If you notice a change, are feeling worse, or have any concerns, tell the nurse or doctor immediately. If you are still concerned, speak to the nurse in charge at the desk.
If you need an interpreter, ask us and we will arrange one.
Hospital/site specific translated posters in some languages can be downloaded from the Family Escalations of Care translations page.
Family Escalation of Care Translations
View translated posters
Transfers
Our services and programs are not offered at all or each of our locations. Therefore patients may need to be transferred to access specialist care for their medical requirements.
Pharmacy
Pharmacists will supply most medications during your stay and at discharge. Pharmacists provide advice to medical staff, nursing staff and patients. If you would like written information about your medications, please ask for a Consumer Medicines Information (CMI) leaflet.
Inpatients will not be charged for medicines supplied. However, any medicines dispensed on discharge will incur the same PBS co-payment as community pharmacies. Patients will need to present their:
- Medicare card
- Healthcare card
- Repat card
- Safety Net card
- Pensioner Concession card
- Commonwealth Seniors Health card
Going home
Discharge is approximately 10am after consultation with treating medical staff. Some patients may be transferred to the Discharge Lounge prior to leaving the hospital.
Medication and further appointment information will be provided on discharge by our staff if applicable.
Medical transport will be organised if applicable, or taxi services will be arranged at the patient’s cost
The Discharge Lounge is open 8.30am – 5pm Monday to Friday at Monash Medical Centre (Clayton), Dandenong Hospital, Casey Hospital and Kingston Hospital.
It is very important for your family members or carers to make plans for you to go home before the time of your discharge. We recommend this is done at admission to make sure you have time to plan a smooth transition from our care and back to your home.
Please work with your family members or carers to make all necessary arrangements (including with non-Monash Health providers), so you can be discharged at the date and time given.
If you feel you have reasons that may stop you from leaving Monash Health or returning home, please talk with your treating team as early as possible so that they can discuss other options with you.