Your hospital stay

Monash Health is committed to providing high quality, safe and effective care.  Your healthcare professionals will work in partnership with you to ensure the best possible care and recovery.

Your admission

If your procedure is scheduled for the morning, you should not eat or drink from midnight the night before

If your procedure is scheduled for the afternoon, you should not eat or drink from 7am. You may have a light breakfast of tea and toast, but this must be consumed before 7am.

It is important that you arrive on time for your appointment to allow time for preparation.

  • Surgical Booking Centre – Phone: 1800 786 188
  • Bed Allocation Office – Phone: 03 9594 2111

Surgery Pre-admissions clinic

In preparation for your surgery we may arrange an appointment with the Pre-Admission Clinic in the two weeks prior to your proposed surgery date. We would arrange this appointment if you need to see a doctor, anaesthetist, nurse or other health professional as part of preparation for surgery. This appointment provides an opportunity to discuss any concerns or ask any further questions about your surgery.

The Pre-Admission Clinic appointment may take two hours or longer depending on the complexity of the surgery.

What to bring

Documents

Where relevant, please remember to bring:

  • Referral letter
  • Admission letter
  • All current medication, X-rays, test results
  • Healthcare card, Medicare card, Pension card, Department of Veterans’ Affairs card, Pharmaceutical Safety Net and Hearing Aid Services cards
  • Private health insurance details, pharmaceutical entitlement number
  • Copy of Power of Attorney, advanced care plan
  • TAC and WorkCover claim numbers including employer details
  • Two telephone contact numbers of a friend or relative
  • Name, address and telephone number of your local doctor

Clothing and footwear

Bring comfortable, relaxed clothing for day and night use, including underwear, which must be cleaned and maintained throughout the stay by a family member or carer. All items must be clearly named.

Wear shoes that are firm and supportive. Bed socks or loose footwear are unsuitable as they increase the risk of falls.

Toiletries

You may wish to bring items such as a toothbrush, toothpaste, a hairbrush, dentures and a shaver. Some items may be purchased from the gift shop at your location.

Personal items

If required, ensure you bring your glasses or contact lenses (with the necessary cleaning equipment), hearing aids (with a spare set of batteries), continence aids, and breathing aids (spacer for inhalers or a CPAP machine).

Valuables and Technology

While we provide a safe and secure environment at Monash Medical Centre, you remain responsible for your own valuables and technology.

Valuables 

We encourage you to leave your jewellery, wallets, significant amounts of cash and other items of value at home.

Mobile Phones, tablets, laptop computers

You may choose to bring electronic devices however we encourage you to bring only what is absolutely essential.

Wi-Fi

Available throughout Monash Medical Centre.

Mains powered radios, TV’s, CD or DVD players 

Please leave these items at home.  Televisions are installed and available for hire at each bed.  Battery operated radios, CD or DVD players may be brought into the hospital and used with earphones to avoid disturbing other patients.

Cigarettes, Alcohol and Illegal Drugs

Patients and Visitors may not smoke, drink alcohol or use drugs on hospital premises unless prescribed by medical staff, and these items are not permitted to be brought into the hospital.

Ward and room facilities

Telephone

Every bed has its own telephone, which you can hire. All charges will be explained upon admission. If you don’t wish to hire the telephone, incoming calls can still be received.

Television

Every bed has its own television, which you can hire. All charges will be explained upon admission.

Food and meal servives

Monash Health provides quality catering services to patients and visitors within the hospital network. Patient menus operate on a 28-day cycle to provide a variety of meals to all patients as well as children’s and infants’ menus.

When completing your menu cards, you will be selecting three meals in advance. We have the ability to cater for Kosher and Halal meals as well as special dietary requirements. Our meal monitors will collect menu cards one hour prior to meal service and note special diets.

More information about food and meals services can be found here.

Chaplaincy and pastoral care

Pastoral care offers people holistic and compassionate care through counselling, advocacy and listening.

Volunteers provide bed side visiting. Services of worship representing most denominations are held in our multi-faith Chapels.

Transfers

Our services and programs are not offered at all or each of our locations. Therefore patients may need to be transferred to access specialist care for their medical requirements.

Pharmacy

Pharmacists will supply most medications during your stay and at discharge. Pharmacists provide advice to medical staff, nursing staff and patients. If you would like written information about your medications, please ask for a Consumer Medicines Information (CMI) leaflet.

Inpatients will not be charged for medicines supplied.  However, any medicines dispensed on discharge will incur the same PBS co-payment as community pharmacies.  Patients will need to present their:

  • Medicare card
  • Healthcare card
  • Repat card
  • Safety Net card
  • Pensioner Concession card
  • Commonwealth Seniors Health card

Going home

Discharge is approximately 10am after consultation with treating medical staff.  Some patients may be transferred to the Discharge Lounge prior to leaving the hospital

Medication and further appointment information will be provided on discharge by our staff if applicable.

Medical transport will be organised if applicable, or taxi services will be arranged at the patient’s cost

The Discharge Lounge is open 8.30am – 5pm  Monday to Friday at Monash Medical Centre (Clayton), Dandenong Hospital, Casey Hospital and Kingston Hospital.

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