Visitor restrictions

14 January 2022: Our visitor restrictions and entry requirements have been updated.

These precautions are in place to help keep patients, employees and visitors safe. Please consider alternatives to visiting, such as phone calls and video chat.

You may only visit a Monash Health hospital or care location for the following reasons:

Emergency Department

  • One person may accompany and remain with a patient in the Emergency Department.
  • One parent, guardian or caregiver may accompany a child to the Emergency Department if required for the child’s care.

Pregnancy Assessment

  • One support person can be present at any time.

Note: for restrictions regarding routine antenatal appointments, please refer to the Specialist Consulting and Imaging advice.

Labour and Birth

  • One support person can be present at any time.

Maternity Wards

  • One support person may visit once per day for two hours between either 10am-12 noon, or 6pm-8pm.

Children (under 18 years) 

  • One parent, guardian or caregiver may attend at any time.
  • One parent, guardian or caregiver can stay overnight.
  • Siblings may not visit.

Paediatric Intensive Care Unit / Monash Newborn

  • Two parents, guardians or caregivers may always attend.
  • One parent, guardian or caregiver can stay overnight.
  • Siblings may not visit.
  • Visitors must wear an N95 mask (provided).

Mental Health: Child (Oasis), Adolescent (Stepping Stones) and Perinatal and Infant Inpatient Unit

  • One parent, guardian or caregiver may attend at any time by appointment.

Terminal care / life-threatening situations / unstable or deteriorating situations

  • Exceptions are in place for end of life, where there is a high risk of death in relation to impending treatment or surgery, or where a patient’s condition has been assessed as unstable or deteriorating.
  • Visitors to ICUs and MMC Ward 44 must wear an N95 mask (provided).

Please speak to the Nurse Manager before your arrival.

Specialist Consulting, Imaging and Community-based services

  • One essential carer for an adult may attend for face-to-face appointments.
  • One parent/carer may accompany a child for face-to-face appointments.

Caregivers

One caregiver or support person is allowed in the following situations – where care cannot be provided via electronic or other non-contact means:

  • If you are providing support that is necessary for the patient’s emotional or physical wellbeing.
  • If you are a nominated person under the Mental Health Act
  • If you are a nominated person providing support for a patient living with Dementia
  • If you are providing interpreter or informal language support to enable the delivery of care by the care team
  • If you are learning to support the patient’s care upon discharge.
  • If you are the carer of a patient with a disability

Visits are limited to one hour over a 24-hour period (unless otherwise negotiated).

Carers visiting Newborn, ICUs and MMC Ward 44 must wear an N95 mask (provided).

Arrangements for caregiver support must be discussed with the Nurse or Midwife in Charge prior to attending.

Exceptional circumstances will be considered by local care teams.

Entry requirements – Hospitals

Before entering any Monash Health hospital, visitors must:

  • Show evidence that you have received two doses of a COVID-19 vaccine to our screening team*
  • Check in using the Victorian Government QR Code Service
  • Wear a face mask throughout the visit

You will not be able to enter if you:

  • are unwell.
  • are awaiting a COVID-19 test result.
  • have spent more than four hours with someone who has COVID-19 in the past 7 days
  • Have been advised you are a close contact by a contact tracing team.
  • have returned from overseas within the last 7 days.

*Exceptions to vaccination requirements will only be granted in the following circumstances:

  • End of life
  • Essential carers
  • Support person for a birth
  • Parent/Guardian of a child under 18
  • Where a person has a physical or mental health illness or condition, or disability, which makes both vaccination and rapid antigen testing unsuitable; or
  • a person for whom both vaccination and COVID-19 rapid antigen testing are not safe.

Where an exception to vaccination exists and a visitor is not vaccinated:

  • Adult visitors must wear an N95 mask / Face shield during their visit.
  • Surgical masks are required for children aged 8-17.
  • Evidence of a negative result from a COVID-19 rapid antigen test undertaken on the same day that the visitor attends the hospital should be provided (where access to RAT tests is available). RAT tests must be supplied by visitors.

Visiting our Aged Care facilities

Residents at care facilities may have up to two visitors per day, including dependents, for any reason*.

Prospective residents may visit accompanied by a single support person.

*Up to five visitors may be permitted in exceptional circumstances, at the discretion of the local care team. 

Entry requirements – Aged Care Facilities

Before entering any Monash Health Aged Care Facility, visitors must:

  • Provide evidence of a negative result from a COVID-19 rapid antigen test undertaken on the same day that the visitor attends the care facility (where access to RAT tests is available)*
  • Check in using the Victorian Government QR Code Service

You will not be able to enter if you:

  • are unwell.
  • are awaiting a COVID-19 test result.
  • have spent more than four hours with someone who has COVID-19 in the past 7 days
  • Have been advised you are a close contact by a contact tracing team.
  • have returned from overseas within the last 7 days.

*Exceptions to rapid antigen test requirements will only be granted in the following circumstances:

  • End of life
  • Essential carers
  • Where a person who has undertaken a COVID-19 PCR test within 24 hours prior to visiting the care facility and provided evidence of a negative result

Where a visitor cannot, after making reasonable attempts, obtain a COVID-19 rapid antigen test they must wear an N95 mask and face shield at all times during their visit.

Face masks

All visitors and carers entering Monash Health’s locations are required to wear a face mask.

The resources below outline when and how to correctly wear a face mask:

Face masks – Department of Health Victoria

Learn more about when and how to correctly wear a face mask.

Virtual visiting

It is important for our patients to see their friends and family during a hospital stay. This can happen using a device.

Virtual visiting aims to keep everyone safe and can help when family and friends cannot come into the hospital.

  • When possible, we encourage all patients to bring a device into hospital with them such as a mobile phone, tablet or laptop. Our ward staff can assist in connecting devices to our FREE patient Wi-Fi.
  • For patients who do not have their own device, need help with technology or are too unwell to use their own device, nursing staff can arrange for patients to have a virtual visit with a friend or family member, using one of our iPads.

For more information on visiting at Monash Health, please contact Patient Enquiries.

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