Visitor restrictions

Limiting visitor numbers is a necessary step in protecting patients, healthcare workers and the community.

Please follow the advice of our local care teams regarding room capacity in the area you are visiting.

As a condition of entry, visitors must:

  • Not visit if you are unwell or waiting for a COVID-19 test result.
  • Be screened for signs of COVID-19 on entry
  • Register on entry
  • Wear a mask
  • Maintain 1.5m physical distance from others
  • Follow staff instructions at all times
  • Children under the age of 16 must be accompanied by an adult at all time

Our team are working hard to help you, and deserve to feel respected and feel safe at work. Rudeness, bullying, threats, violence, racism, sexism or offensive language will not be tolerated.

General wards

Adults

  • Two visitors per patient per day. Visitors can attend together or as separate visits. Visits are limited to one hour
  • Visiting hours are between the hours of 11am and 8pm. Visitors to the Kingston Centre must enter by 7pm.

Children (Under 18 years):

  • Parents/guardians are welcome any time with no time limit to the stay, and one parent/guardian can stay overnight
  • Two visitors per patient per day. Visitors can attend together or as separate visits. Visits are limited to one hour
  • Visiting hours are between the hours of 11am and 8pm

Outpatients / Diagnostic Imaging / Pathology

  • One support person may accompany a patient

Emergency Departments

  • One person may accompany and remain with a patient in the Emergency Department.

Intensive Care Unit

  • Two visitors per patient per day. Visitors can attend together or as separate visits. Visits are limited to one hour
  • Visiting hours are between 11am and 8pm

Paediatric Intensive Care (PICU) / Monash Newborn

  • Parents/guardians are welcome any time with no time limit to the stay, and one parent/guardian can stay overnight
  • Two people can visit between 11am and 8pm, one of which must be a parent/guardian

Births and Pregnancy Assessment

  • One partner or support person may be present at any time.

Maternity wards

  • Two visitors are welcome between 11am and 8pm, for a maximum of one hour.
  • Partners are welcome between 8am and 8pm

Mental Health

Child (Oasis), Adolescent (Stepping Stones) and Perinatal and Infant Inpatient Unit

  • Parents/guardians may attend at any time by appointment.

Youth and Adult Mental Health Inpatient Units

  • Two patient nominated visitors per visit, by appointment only, once per day, for a maximum of one hour.
  • Visiting hours are between 1pm–8pm daily

Unit 4 Dandenong Hospital (SECU)

  • Two patient nominated visitors per visit, by appointment only, once per day, for a maximum of one hour.
  • Visiting hours are between 1pm–8pm daily

Aged Persons Mental Health Units (Unit 3 and Biala)

  • Two patient nominated visitors per visit, by appointment only, once per day, for a maximum of one hour.
  • Visiting hours are between 1pm–7pm daily

Community Residential Units (Community Care Units, Transitional Support Unit, Prevention & Recovery Care Services)

  • Two patient nominated visitors per visit, by appointment only, once per day, for a maximum of one hour.
  • Visiting hours are between 10am-8pm daily.

Residential Aged Care

  • One visitor, per resident, per day for a maximum of two hours.
  • Visiting hours are between 1pm–7pm daily.
  • Room density limits apply in common areas.
  • Visitors must have had an up-to-date flu vaccination and produce a certificate or sign a declaration stating they have had the vaccination. Visitors without a current flu vaccination must contact the facility ahead of visiting to ensure local arrangements can be made.

When visiting, people without a current influenza vaccination must:

  • perform hand hygiene on entering and leaving the facility,
  • apply a surgical face mask on entry to the facility,
  • meet with the person they are visiting outside or in the resident’s room,
  • maintain social distancing throughout the visit,
  • leave the facility immediately after the visit is finished, and,
  • not enter any common areas.
  • Residents may leave the facility. On leaving the facility, residents must follow current public health directives.

Terminal Care or Life-threatening situations

  • Two visitors can provide compassionate support for a patient at the late stages of a terminal illness or where there is a high risk of death in relation to impending treatment or surgery.
  • Visits are not time-limited. (Maximum four groups in a 24-hour period).

Unstable or deteriorating situations

  • Two visitors can provide support to a patient whose condition has been assessed as unstable or deteriorating. Visits are not time-limited.
  • Visiting hours are between 8am-8pm daily or as needed for acute deterioration.

Palliative care

  • Two visitors can provide support for Palliative care patients whose condition is stable.
  • Visiting hours are between 11am – 8pm daily.

Caregivers

One caregiver or support person is allowed in the following situations, where care cannot be reasonably provided via electronic or other non-contact means.

  • Essential care persons: Visitor’s presence is for the purposes of providing essential care and support necessary for the person’s physical wellbeing that optimises the care and support delivered by workers at the facility and cannot reasonably be provided by that person via electronic means (one visitor, no time limits)
  • Essential behaviour assistance person: Visitor’s presence is necessary to support individual behaviours of concern, such as for people living with dementia, cognitive impairment or cognitive disability, or who have a known or emerging serious mental illness (no time limits)
  • Interpreters or informal language support (no time limit)
  • Visitor is being assisted to handover care for discharge (max 2 hrs)

Where a patient requires caregiver support it should be discussed with the local care team.

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