Visitor restrictions

Visitor restrictions are in place to help keep patients, employees and visitors safe. Please consider alternatives to visiting, such as phone calls and video chat.

Important information

Please note that no visitors are currently permitted at Dandenong Hospital except:

  • To provide end of life support
  • One parent/guardian/carer per paediatric patient
  • One support person per birth

On this page

Please continue to seek medical attention when required or dial 000 in an emergency.

You may only visit a Monash Health hospital or care location for the following reasons:

Emergency Department

  • One Person may accompany and remain with a patient in the Emergency Department.
  • One parent, guardian or caregiver may accompany a child to the Emergency Department if required for the child’s care.

Pregnancy Assessment

  • One support person can be present at any time.

Note: for restrictions regarding routine antenatal appointments, please refer to the Specialist Consulting and Imaging advice.

Labour and Birth

  • One support person can be present at any time.

Maternity Wards

  • • One support person may visit once per day for two hours between either 10am-12 noon, or 6pm-8pm.

Children (under 18 years) 

One parent, guardian or caregiver may attend at any time.

  • One parent, guardian or caregiver can stay overnight.
  • Siblings may not visit.

Paediatric Intensive Care Unit / Monash Newborn

  • Two parents, guardians or caregivers may always attend.
  • One parent, guardian or caregiver can stay overnight.
  • Siblings may not visit.

Mental Health: Child (Oasis), Adolescent (Stepping Stones) and Perinatal and Infant Inpatient Unit

  • One parent, guardian or caregiver may attend at any time by appointment.

Terminal care / life-threatening situations / unstable or deteriorating situations

  • Exceptions are in place for end of life, where there is a high risk of death in relation to impending treatment or surgery, or where a patient’s condition has been assessed as unstable or deteriorating.

Please speak to the Nurse Manager before your arrival.

Specialist Consulting, Imaging and Community-based services

  • One essential carer for an adult may attend for face-to-face appointments.
  • One parent/carer may accompany a child for face-to-face appointments.

Caregivers 

One caregiver or support person is allowed in the following situations – where care cannot be provided via electronic or other non-contact means:

  • If you are providing support that is necessary for the patient’s emotional or physical wellbeing.
  • If you are a nominated person under the Mental Health Act
  • If you are a nominated person providing support for a patient living with Dementia
  • If you are providing interpreter or informal language support to enable the delivery of care by the care team
  • If you are learning to support the patient’s care upon discharge.
  • If you are the carer of a patient with a disability

Visits are limited to one hour over a 24-hour period (unless otherwise negotiated).

Arrangements for caregiver support must be discussed with the Nurse or Midwife in Charge prior to attending.

Exceptional circumstances will be considered by local care teams.

You may only visit a Monash Health Aged Care facility for the following reasons:

Caregivers 

One caregiver or support person is allowed in the following situations – where care cannot be provided via electronic or other non-contact means:

  • To provide care and support for the residents physical or emotional wellbeing. This may include a person who is visiting to prevent harm to a person’s mental or emotional health due to social isolation.
  • To provide end-of-life support
  • As a nominated person under the Mental Health Act 2014
  • For learning to support a resident’s care upon discharge
  • As a nominated person providing support for a resident living with dementia
  • To provide interpreter or informal language support
  • For learning to support a resident’s care upon discharge

Visits are limited to one hour over a 24-hour period (unless otherwise negotiated).

Arrangements for caregiver support must be discussed with the Nurse or Midwife in Charge prior to attending. Visitor attestations remain in place.

Exceptional circumstances will be considered by local care teams.

Entry requirements

When entering any Monash Health site, you must:

You will not be able to enter a Monash Health site if you:

  • are unwell.
  • have returned from overseas within the last 14 days.
  • are awaiting a COVID-19 test result.
  • have a member of your household awaiting a COVID-19 test result.
  • have had known contact with a COVID-19 positive person or someone in isolation/quarantine within the last 14 days.
  • have worked in or visited a quarantine hotel in the last 14 days.
  • have visited a red zone or Tier 1 exposure site in the past 14 days.
  • have visited an orange zone or Tier 2 exposure site in the past 14 days without having received a negative COVID-19 test result.

Our team are working hard to help you, and deserve to feel respected and feel safe at work. Rudeness, bullying, threats, violence, racism, sexism or offensive language will not be tolerated.

Visitor check-in

If you are visiting any of our care locations, you must check in using the Victorian Government QR Code Service.

We are required to collect key information about all visitors entering our health service.

Scan the QR code at the entrance using your mobile phone, enter your details and show the green tick to our screening team.

If you don’t have a mobile phone or need help, please talk to our friendly team at the door.

If you’re visiting us regularly, you may wish to download the Service Vic App, which allows you to save your details and save time.

Download the Service Victoria app

Download the app for easier check-in at Monash Health’s locations.

All check-in data is housed in secure databases managed by Service Victoria. Unless Department of Health contact tracers request data for COVID-19 contact tracing purposes, it is automatically deleted after 28 days.

Face masks

All visitors and carers entering Monash Health’s locations are required to wear a face mask.

The resources below outline when and how to correctly wear a face mask:

Face masks – Department of Health Victoria

Learn more about when and how to correctly wear a face mask.

How to wear a surgical mask – World Health Organisation (WHO)

View this video on how to properly put on, take off and dispose of surgical masks.

Virtual visiting

It is important for our patients to see their friends and family during a hospital stay. This can happen using a device.

Virtual visiting aims to keep everyone safe and can help when family and friends cannot come into the hospital.

  • When possible, we encourage all patients to bring a device into hospital with them such as a mobile phone, tablet or laptop. Our ward staff can assist in connecting devices to our FREE patient Wi-Fi.
  • For patients who do not have their own device, need help with technology or are too unwell to use their own device, nursing staff can arrange for patients to have a virtual visit with a friend or family member, using one of our iPads.

For more information on visiting at Monash Health, please contact Patient Enquiries.

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