Visitor restrictions

Protecting the health of our patients, employees and the community is our top priority during COVID-19.

Please follow the advice of our local care teams regarding room capacity in the area you are visiting.

Monash Health entry requirements

You will not be able to enter a Monash Health site if you:

  • are unwell.
  • have returned from overseas within the last 14 days.
  • are awaiting a COVID-19 test result.
  • have a member of your household awaiting a COVID-19 test result.
  • have had known contact with a COVID-19 positive person or someone in isolation/quarantine within the last 14 days.
  • have worked in or visited a quarantine hotel in the last 14 days.
  • have visited a red zone or Tier 1 exposure site in the past 14 days.
  • have visited an orange zone or Tier 2 exposure site in the past 14 days without having received a negative COVID-19 test result.

Our team are working hard to help you, and deserve to feel respected and feel safe at work. Rudeness, bullying, threats, violence, racism, sexism or offensive language will not be tolerated.

Visitation Information

General wards

Adults

  • Two visitors at a time are allowed between the hours of 8am and 8pm.
  • Please note: visitors to the Kingston Centre are allowed between the hours of 11am and 8pm (must enter by 7pm).

Children (Under 18 years)

  • Parents/guardians are welcome any time during the day, and one parent/guardian can stay overnight
  • Two visitors at a time (including siblings) are allowed between the hours of 8am and 8pm.

Outpatients / Diagnostic Imaging / Pathology

  • One support person may accompany a patient to an appointment.

Emergency Departments

  • Two people may accompany and remain with a patient in the Emergency Department.

Intensive Care Unit

  • Two visitors at a time may visit a patient in Intensive Care between the hours of 8am and 8pm.

Paediatric Intensive Care (PICU) / Monash Newborn

  • Parents/guardians are welcome anytime during the day, one can stay overnight.
  • Two people at a time can visit between 8am and 8pm, one of which must be a parent/guardian.

Births and Pregnancy Assessment

  • One partner or support person may be present at any time.

Maternity wards

  • Two visitors at a time are welcome between 8am and 8pm.
  • Partners are welcome between 8am and 8pm.

Mental Health

Child (Oasis), Adolescent (Stepping Stones) and Perinatal and Infant Inpatient Unit

  • Visitors (immediate family/carers) may attend at any time by appointment.

Youth and Adult Mental Health Inpatient Units

  • Two patient nominated visitors per visit, by appointment only, once per day, for a maximum of one hour.
  • Visiting hours are between 1pm and 8pm daily.

Unit 4 Dandenong Hospital (SECU)

  • Two patient nominated visitors per visit, by appointment only, once per day, for a maximum of three hours.
  • Visiting hours are between 1pm and 8pm daily.

Aged Persons Mental Health Units (Unit 3 and Biala)

  • Two patient nominated visitors from the same household per visit, by appointment only, once per day, for a maximum of one hour.
  • Visiting hours are between 1pm and 7pm daily

Community Residential Units (Community Care Units, Transitional Support Unit, Prevention & Recovery Care Services)

  • Two patient nominated visitors per visit, by appointment only, once per day, for a maximum of three hours.
  • Visiting hours are between 10am and 8pm daily.

Residential Aged Care

  • Three people at a time can visit between 9am and 8pm daily.
  • Room density limits apply in common areas.
  • Visitors must have had an up-to-date flu vaccination and produce a certificate or sign a declaration stating they have had the vaccination. Visitors without a current flu vaccination must contact the facility ahead of visiting to ensure local arrangements can be made.

When visiting, people without a current influenza vaccination must:

  • perform hand hygiene on entering and leaving the facility, apply a surgical face mask on entry to the facility,
  • meet with the person they are visiting outside or in the resident’s room,
  • maintain social distancing throughout the visit,
  • leave the facility immediately after the visit is finished, and,
  • not enter any common areas.
  • Residents may leave the facility. On leaving the facility, residents must follow current public health directives.

Terminal Care or Life-threatening situations

  • Four visitors at a time can provide compassionate support for a patient at the late stages of a terminal illness or where there is a high risk of death in relation to impending treatment or surgery.
  • Visits are not time-limited.

Unstable or deteriorating situations

  • Four visitors at a time can provide support to a patient whose condition has been assessed as unstable or deteriorating. Visits are not time-limited.
  • Visiting hours are between 8am and 8pm daily or as needed for acute deterioration.

Palliative care

  • Three visitors at a time can provide support for Palliative care patients whose condition is stable.
  • Visiting hours are between 8am and 8pm daily.

Caregivers

Where a patient requires caregiver support it should be discussed with the local care team.

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