Visitor restrictions

Protecting the health of our patients and teams is our top priority during COVID-19.

Changes effective 11:59pm Tuesday 4 August 2020.

Visitors are not permitted, except in special circumstances or if required as a caregiver.

We know this will cause disappointment, but it is a necessary step in protecting patients, health care workers and the community.

Alternatives to visiting, such as phone calls and video chat, are available.

Requirements for special circumstance caregivers and visitors

  • Please do not attend if you:
    • are unwell
    • are awaiting a COVID-19 test result
    • have returned from overseas within the last 14 days
    • have had known contact with a COVID-19 positive person within the last 14 days
    • are under 16 years of age (unless visiting someone at the end of their life).
  • You will be screened on entry to the hospital for signs of COVID-19.
  • You will be required to wear a surgical mask, which will be provided.
  • You may also be required to wear additional Personal Protective Equipment.
  • Please maintain 1.5m distance from patients, employees and others during your visit.

Emergency department

Adults

  • A patient may be accompanied to the emergency department by one person only. That visitor may visit once per day for a maximum of one hour.

Children

  • If you are the parent or guardian of a child who is a patient then you are allowed to visit. The child can only have one visitor at a time. There are no limits on the number or duration of visits.

Caregivers

  • One caregiver is allowed to provide interpreter or informal language support to enable the delivery of care. Visits are not time limited.
  • One caregiver is allowed to provide essential care and support necessary where the person’s presence is necessary to support individual behaviours of concern, such as people living with dementia, or people who have a known or emerging mental illness. Visits are not time-limited.

Births / Pregnancy Assessment

  • One partner or support person is allowed. The support person can be present at any time.
  • During labour and birth, the support person can be present at any time.

Maternity

  • While in the maternity ward, the partner or support person may visit for one two-hour session per day.

Children’s and Newborn

  • A parent, guardian or caregiver may visit at all times.
  • Only one person allowed and can stay overnight
  • Visits are not time-limited.
  • Siblings are not allowed.

Mental Health (including residential, aged and community)

  • Nominated caregivers may visit, by appointment only, for one hour per day.
  • In Child, Adolescent, and Mother and Baby inpatient units, parents, guardians and caregivers may visit at all times.

Residential Aged Care

  • Caregivers are allowed by appointment only, for a maximum of one hour per day.
  • Caregivers must have had an up-to-date flu vaccination and sign a declaration to this effect

Life-threatening situations

  • Two caregivers can provide compassionate support for a patient who has recently been diagnosed with a terminal illness or where there is a high risk of death in relation to impending treatment or surgery.
  • Visits are not time-limited.

Palliative care

  • Two visitors at a time
  • Visits are not time-limited.
  • Patients nearing end of life (death is imminent within hours) in any part of the health-service are allowed two visitors at a time, at any time of day.
  • If under 16 years, only the children and grandchildren of the patient are allowed and must be under the direct supervision of an adult at all times.

Interpreter support

  • One caregiver is allowed to provide interpreter or informal language support to enable the delivery of care.
  • Visits are not time-limited.

Essential care (physical and emotional support)

  • One caregiver is allowed to provide essential care and support necessary for the patient’s immediate physical, or emotional/social wellbeing (including mental health support), that can’t be provided via electronic means.
    • E.g. providing ongoing support, assistance or personal care to a patient with activities of daily living, such as showering, daily meals or dressing.
    • E.g. where the person’s presence is necessary to support individual behaviours of concern, such as people living with dementia, or people who have a known or emerging mental illness.
  • Visits are not time-limited.
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