Protecting the health of our patients and teams is our top priority during COVID-19.
Visitor restrictions are in place due to COVID-19
We know this may cause disappointment, but it is a necessary step in protecting patients, healthcare workers and the community.
Adults: one visitor, once per day, for a maximum of two hours, except where specified below.
Children: two visitors at any time, except where specified below.
Visiting hours: between 1-3pm and 5-7pm daily, except where specified below.
Please do not attend if you:
- are unwell
- are awaiting a COVID-19 test result
- have returned from overseas within the last 14 days
- have had contact with a known COVID-19 positive person within the last 14 days
- are under 16 years of age (unless visiting someone at the end of their life).
On entering the hospital/care location:
- You will be screened on entry for signs of COVID-19.
- You will be required to wear a surgical mask, which will be provided.
- You may also be required to wear additional Personal Protective Equipment.
Please maintain 1.5m distance from patients, employees and others during your visit.
Please be kind to our team. They are working hard to help you, and deserve to feel respected and feel safe at work. Rudeness, bullying, threats, violence, racism, sexism or offensive language will not be tolerated.
Adults (18 years or over)
- One visitor, once per day, for a maximum of two hours, except where specified below.
Children’s and Newborn
- Two parents, guardians or carer may visit at all times and one parent, guardian and carer can stay overnight
- Visits are not time-limited.
- Siblings are not allowed.
- A patient may be accompanied to the Emergency Department by one person only. That person may visit for a maximum of two hours per day while the patient is in the Emergency Department.
- If you are the parent or guardian of a child who is a patient then you are allowed to visit. The child can only have two visitors at a time. There are no limits on the number or duration of visits.
Intensive Care Unit (ICU)
- An ICU patient may be visited by one person per visiting session (1-3pm and 5-7pm), for a maximum of one hour per visit.
- One partner or support person is allowed at any time.
- During labour and birth, the partner or support person can be present at any time.
- While in the maternity ward, the partner or support person may visit for one two-hour session per day.
Mental Health (including residential, aged and community)
- Visits are by appointment only and restricted to two nominated visitors per visit.
- Nominated visitors may visit for a maximum of two hours per day.
Child (Oasis), Adolescent (Stepping Stones) and Mother and Baby Inpatient Units:
- Visitors (immediate family/carers) can attend at any time.
Youth and Adult Mental Health Inpatient Units:
- Visitors between 1pm – 7.30pm
Unit 4 Dandenong Hospital (SECU)
- Visitors between 1pm – 5pm
Aged Persons Mental Health Units (Unit 3 and Biala)
- Visitors between 1pm – 5pm
Community Residential Units (Community Care Units, Transitional Support Unit, Prevention & Recovery Care Services)
- Between 1pm – 5pm
Residential Aged Care
- Caregivers are permitted for a maximum of one hour per day (please contact facility to coordinate a suitable time)
- One visitor, per care recipient, per day between 1pm – 5pm, for a maximum of one hour (please contact facility to coordinate a suitable time)
- Caregivers/visitors must have had an up-to-date flu vaccination and produce a certificate or sign a declaration stating they have had the vaccination.
Terminal Care or Life-threatening situations
- Two visitors can provide compassionate support for a patient at the late stages of a terminal illness or where there is a high risk of death in relation to impending treatment or surgery.
- Visits are not time-limited. (Maximum four groups in a 24-hour period)
Unstable or deteriorating situations
- Two visitors can provide support to a patient whose condition has been assessed as unstable or deteriorating between 8am – 8pm or as needed for acute deterioration.
- Two visitors can provide support for Palliative care patients whose condition is stable, between 12pm – 2pm and 5pm – 7pm.
- If under 16 years, only the children and grandchildren of the patient are allowed and must be under the direct supervision of an adult at all times.
- One caregiver is allowed to provide interpreter or informal language support to enable the delivery of care.
- One caregiver is allowed to provide essential care and support where there are individual behaviours of concern, such as people living with dementia, or people who have a known or emerging mental illness.
- Caregiver visits are not time-limited.