Release of Information – Accessing Patient Information

The Release of Information (ROI) Unit is a centralised unit operating from Monash Medical Centre. The ROI Unit processes requests for patient information for all Monash Health sites.

All requests should be forwarded to the ROI Unit via email, or via fax.

  • Urgent out of hours requests will be processed by the Scanning Centre (Clayton) or Nurse Coordinators at each site.
  • The ROI Unit email is not monitored outside of business hours and all after-hours requests should be sent via fax.
  • All non-urgent requests received out of hours will be processed by the ROI Unit the following business day.

ROI Unit

Fax

(03) 9594 6227

Hours

Monday to Friday, 8:30am to 4:30pm

Request TypeRequest Requirements 
GP (nominated GP on
patient’s record)
Request required on GP
clinic’s letterhead
GP (not nominated GP on
patient’s record)
Request required on GP
clinic’s letterhead with
attached patient consent
HospitalsRequest required on hospital letterhead
Referring specialistRequest required on hospital/clinic letterhead
Non-referring specialistRequest required on hospital/clinic letterhead with
attached patient consent or evidence that you are
treating the patient (i.e. copy of referral letter)
All other external health
care providers
Request must be made in writing on your
letterhead with attached patient consent
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