Release of Information – Accessing Patient Information

The Release of Information (ROI) Unit is a centralised unit operating from Monash Medical Centre. The ROI Unit processes requests for patient information for all Monash Health sites.

All requests should be forwarded to the ROI Unit via email, or via fax.

• Urgent out of hours requests will be processed by the Scanning Centre (Clayton) or Nurse Coordinators at each site.
• The ROI Unit email is not monitored outside of business hours and all after-hours requests should be sent via fax.
• All non-urgent requests received out of hours will be processed by the ROI Unit the following business day.