Release of Information – Accessing Patient Information
All requests should be forwarded to the ROI Unit via email, or via fax.
- Urgent out of hours requests will be processed by the Scanning Centre (Clayton) or Nurse Coordinators at each site.
- The ROI Unit email is not monitored outside of business hours and all after-hours requests should be sent via fax.
- All non-urgent requests received out of hours will be processed by the ROI Unit the following business day.
ROI Unit
| Request Type | Request Requirements |
| GP (nominated GP on patient’s record) | Request required on GP clinic’s letterhead |
| GP (not nominated GP on patient’s record) | Request required on GP clinic’s letterhead with attached patient consent |
| Hospitals | Request required on hospital letterhead |
| Referring specialist | Request required on hospital/clinic letterhead |
| Non-referring specialist | Request required on hospital/clinic letterhead with attached patient consent or evidence that you are treating the patient (i.e. copy of referral letter) |
| All other external health care providers | Request must be made in writing on your letterhead with attached patient consent |