Release of Information – Accessing Patient Information

The Release of Information (ROI) Unit is a centralised unit operating from Monash Medical Centre. The ROI Unit processes requests for patient information for all Monash Health sites.

All requests should be forwarded to the ROI Unit via email.

The ROI Unit email is not monitored outside of business hours. For urgent requests, please call (03) 9594 2112.

All requests should be forwarded to the ROI Unit via email.

Urgent out of hours requests will be processed by the Scanning Centre (Clayton) or Nurse Coordinators at each site.
The ROI Unit email is not monitored outside of business hours. For urgent requests, please call (03) 9594 2112.
All non-urgent requests received out of hours will be processed by the ROI Unit the following business day.

Monday to Friday, 8:30am to 4:30pm

Request Type	Request Requirements
GP	Request required on GP clinic’s letterhead/email sign off
Hospitals	Request required on hospital letterhead/email sign off
Referring specialist	Request required on hospital letterhead/email sign off
All other external health care providers	Request must be made in writing on your letterhead/email sign off with attached patient consent
Child Protection	A formal request under Section 192 of the CYFA 2005, in addition to: Name and DOB of the person you are requesting information about The specific information required, e.g. date range or episode of care – we will not provide routinely the entire medical record The above can be outlined in the body of an email or the formal request on your letterhead
Subpoena for production of records	All subpoenas for production of medical records need to be addressed to: The Proper Officer Monash Health C/-Release of Information Unit Block S Monash Medical Centre 246 Clayton Road CLAYTON, VIC, 3168
Subpoena for attendance at court	All subpoenas for attendance at court need to be addressed and served directly on the clinician/individual