246 Clayton Road
Clayton VIC 3168
Phone: 03 9594 6666
Fax:       03 9594 6111
Open: 24 hours a day 7 days a week

About

Monash Medical Centre is a 640 bed teaching and research hospital of international standing providing a comprehensive range of specialist surgical, medical, allied health and mental health services to our community.

Specialist units include Cardiac Care and Intensive Care Units

Monash Medical Centre is designated a national provider of renal and pancreatic transplants, and statewide provider of Thalassemia services.

Monash Medical Centre is the base for MonashHEART, a centre of excellence in cardiac assessment, treatment and research; and Monash Children’s Hospital, the third largest provider of paediatric services in Australia

Uniquely offering maternity and newborn services integrated on the one site, Monash Medical Centre provides one of Victoria’s largest women’s health services.

Monash Medical Centre provides comprehensive pathology and radiology (including MRI scan, CT scan, nuclear medicine, mammography, ultrasound and general screening equipment) to our patients and on referral.

Facilities also include Pharmacy, Occupational Therapy, Dietetics, Physiotherapy, Theatre and Labour Wards, Pathology, Radiology, Social Work and Speech Therapy.

Visiting Monash Medical Centre

Reception

7:30am – 8pm  Monday to Friday

8am-8pm          Saturday, Sunday, Public Holidays

Ward Visiting Hours

10am – 8pm

Visitors are welcome at Monash Medical Centre as they play an important part in the recovery and comfort of patients.

Visiting children are welcome when supervised by a responsible adult.

If you wish to visit outside the nominated visiting hours please speak with the Nurse Manager on the ward to arrange an alternative time to visit.

Rest Times

Some wards at Monash Medical Centre have defined patient rest periods. During these designated rest periods visitors are asked to leave the ward/unit to allow patients to rest.

Guidelines for visiting patients

Privacy

Visitors must be respectful of the patient, other patients, visitors and staff.

There may be times when visitors will be asked to leave the patient to enable staff to attend to a patient’s care or to provide appropriate patient privacy. Visitors will be advised when they can return to the ward/unit.

Noise should be kept to a minimum and radios, televisions, mobile phones, etc. are to be used at low volume.

Infection control

Visitors are asked to always wash their hands before and after spending time with a patient. Please use hand sanitiser dispensers provided.

Visitors who feel unwell or who have experienced fever/chills, sore throat, cough, vomiting or diarrhoea in the previous 48 hours are asked not to visit until they are well.

Behavioural expectations

Patients, support person/persons, visitors and staff have a right to feel emotionally and physically safe, to be listened to and to be treated with respect and dignity. It is a requirement that patients, support person/persons, visitors and staff behave in accordance with community and legal expectations.

The following behaviours are not acceptable and will not be tolerated:

  • aggressive behaviour, harassment and intimidation
  • threatening language towards patients, support person/persons, visitors or staff
  • physical attacks to people or property
  • obscene, racist, sexist or demeaning language.

Coming to Hospital as a Patient

  • What to bring

    • Clothing – Comfortable, easy fitting clothing for day and night use which must be cleaned and maintained throughout the stay by a family member or carer. All items must be clearly named.
    • Footwear (shoes and slippers) that are firm and supportive. Bed Socks or loose footwear are unsuitable as they increase the risk of falls.
    • Personal toiletries such as toothbrush and toothpaste.  Some items can be purchased from the gift shop.
    • Personal items such as dentures, hearing aids, eye glasses
    • Documents such as Medicare, Pension, Health Care, Veteran Affairs, Pharmaceutical Safety Net and Hearing Aid Services cards; Copy of Power of Attorney, advanced care plan and TAC or Workcover documents.
  • Valuables and Technology

    • While we provide a safe and secure environment at Monash Medical Centre, you remain responsible for your own valuables and technology.
    • Valuables – We encourage you to leave your jewellry, wallets, significant amounts of cash and other items of value at home
    • Mobile Phones, tablets, laptop computers, – You may choose to bring electronic devices however we encourage you to bring only what is absolutely essential
    • Wi-Fi is available throughout Monash Medical Centre.
    • Mains powered radios, TV’s, CD or DVD players  – Please leave these items at home.  Televisions are installed and available for hire at each bed.  Battery operated radios, CD or DVD players may be brought into the hospital and used with earphones to avoid disturbing other patients.
    • Cigarettes, Alcohol and Illegal Drugs – Patients and Visitors may not smoke, drink alcohol or use drugs on hospital premises unless prescribed by medical staff, and these items are not permitted to be brought into the hospital.

Services

Cafe, Gift Shop & Florist

Cafe – Mr Clayton’s

Mr Clayton’s Café is located on level 2 (Ground floor) at the end of the entry foyer of Monash Medical Centre. The cafe offers staff and visitors a place to sit and relax, whilst enjoying a wide variety of hot food, fresh sandwiches, focaccias and salads, as well as a dedicated health bar serving juices, smoothies and yoghurts, and an espresso coffee bar.

Operating Hours 

6am-8pm     Monday to Friday

7am-8pm     Saturday, Sunday, Public Holidays

Giftshop & Florist – Great Little Things

Great Little Things is a convenience store with a variety of magazines, newspapers,  postage stamps, toiletries, baby goods, Hallmark cards, a wide variety of gifts, gift hampers, and a dry cleaning service

Fresh Flowers are available daily, prepared on premises by the Great Little Things creative florist who can produce any style of arrangement to suit any budget or occasion. Flower arrangements can be delivered free of charge to the Kingston Centre and Moorabbin Hospital from Monday to Friday.

Operating Hours 

7am-8pm     Monday to Friday

7am-7pm     Saturday, Sunday, Public Holidays

Mr Clayton’s Cafe and Great Little Things are operated by The Flinders Group.

Telephone:       03 959 42385

Fax:                   03 959 46265

email:               info@theflindersgroup.com.au

Chapel, Sacred Space, Prayer Room

A Chapel is available near the orange lifts on level 2. This is a shared sacred space where all faiths and understandings of spirituality are respected. This is a place for anyone who would like to take time out to reflect, pray or simply be still.

Muslim prayer rooms (male and female) are available at the Level 2 Orange lift lobby.

Pastoral Care Team

  • Pastoral Care workers offer support to all patients, family members and staff
  • Visiting Ministers and Chaplains support people within specific faith tradition
  • ‘On Call’ Clergy and Chaplains are available from most faith traditions for people seeking support from someone of their tradition
  • Our pastoral care coordinator can be contacted by telephone on 9594 2332
  • What is Pastoral & Spiritual Care?

Disabled access

Designated car parking spaces for persons with a disability are located on Level 1 (Ground Floor) of the public car park.

Public toilets for persons with a disability are located on every floor of the hospital.  Refer to the wayfinding signage for directions.

Ramp and lift access is available throughout the hospital.

Discharge

Discharge is approximately 10am after consultation with treating medical staff.  Some patients may be transferred to the Discharge Lounge prior to leaving the hospital

Medication and further appointment information will be provided on discharge by our staff if applicable.

Medical transport will be organised if applicable, or taxi services will be arranged at the patient’s cost

The Discharge Lounge is open 8.30am – 5pm  Monday to Friday.

Please refer to our wayfinding floorplan to find the Discharge Lounge.

How do I get to Monash Medical Centre?

Monash Medical Centre is located at 246 Clayton Road, Clayton.

Car parking for patients and visitors is available in the multi-level car park on the left as you enter the site from Clayton Road.  Patient drop-off and pick-up is available at the front entrance of the hospital.  Parking in side streets is subject to local parking restrictions.

The closest railway station is Clayton station which is on the Dandenong/Pakenham line.  The hospital is a five minute walk from the station along Clayton Road.

Bus routes 631, 733 and the 703 “Smartbus” service stop on Clayton Road immediately outside Monash Medical Centre.

Our pre-admissions clinic

In preparation for your surgery we may arrange an appointment with the Pre-Admission Clinic in the two weeks prior to your proposed surgery date. We would arrange this appointment if you need to see a doctor, anaesthetist, nurse or other health professional as part of preparation for surgery. This appointment provides an opportunity to discuss any concerns or ask any further questions about your surgery.

The Pre-Admission Clinic appointment may take two hours or longer depending on the complexity of the surgery.

Parking

Paid Visitor car parking is available in our multi-level car park located to the left as you enter the Monash Medical Centre site from Clayton Road.

Concession parking tickets are available on presentation of a valid pension or health care card to Hospital Reception between 8am and 8pm.

Public telephones

Public Pay Telephones are available within Monash Medical Centre.

  • Level 2 – Main entrance foyer waiting area
  • Emergency Department – Corridor
  • Adult Psychiatry – Ward area
  • Level 4 – Corridor near the Blue Lifts
  • Level 5 – Newborn Services – day room
  • Delivery Suite – Partner’s room
  • Visiting hours and enquiries

Ward and room facilities

Telephone

Every bed has its own telephone, which you can hire. All charges will be explained upon admission. If you don’t wish to hire the telephone, incoming calls can still be received.

Television

Every bed has its own television, which you can hire. All charges will be explained upon admission.

Wayfinding Guides