Visiting Monash Medical Centre
Reception hours
7.30am – 8pm, Monday to Friday
8am – 8pm, Saturday, Sunday and Public Holidays
Ward visiting hours
Visitors are welcome at Monash Medical Centre as they play an important part in the recovery and comfort of patients.
As part of our response to the COVID-19 outbreak, reduced visiting hours and visitor limits are in place.Â
Please see the Visitor Restrictions page for more information.
Rest times
Some wards at Monash Medical Centre have defined patient rest periods. During these designated rest periods visitors are asked to leave the ward/unit to allow patients to rest.
Lost Property
Where personal items have been lost whilst an inpatient, your enquiries should be made with your nurse or Nurse Manager of the ward in which you are or were a patient. If the item is not found then contact may be made with the site security team on (03) 9594 2139.
Guidelines for visiting
Privacy
Visitors must be respectful of patients, visitors and staff.
There may be times when visitors will be asked to leave the patient to enable staff to attend to a patient’s care or to provide appropriate patient privacy. Visitors will be advised when they can return to the ward/unit.
Noise should be kept to a minimum and radios, televisions, mobile phones, etc. are to be used at low volume.
Infection control
Visitors are asked to always wash their hands before and after spending time with a patient. Please use hand sanitiser dispensers provided.
Visitors who feel unwell or who have experienced fever/chills, sore throat, cough, vomiting or diarrhoea in the previous 48 hours are asked not to visit until they are well.
Behavioural expectations
Patients, support person/persons, visitors and staff have a right to feel emotionally and physically safe, to be listened to and to be treated with respect and dignity. It is a requirement that patients, support person/persons, visitors and staff behave in accordance with community and legal expectations.
The following behaviours are not acceptable and will not be tolerated:
- aggressive behaviour, harassment and intimidation
- threatening language towards patients, support person/persons, visitors or staff
- physical attacks to people or property
- obscene, racist, sexist or demeaning language.
Smoking
Smoking is not permitted at any Monash Health site. There are no designated areas to smoke. Patients can access nicotine replacement therapy and support to QUIT by speaking with the attending nursing or medical staff.