Information for clients

Important information

The Gender clinic is unable to accept referrals for 3-6 months from March 27, 2020 due to the Covid-19 pandemic. You can contact private providers as listed below.

Learn more about attending the Gender Clinic.

The first steps

If you are interested in attending the Gender Clinic please first read the information pack (linked below) then provide the following:

  • Gender Clinic general information form
  • a referral from a medical practitioner, such as a GP or medical specialist


Gender Incongruence and Gender Dysphoria are internationally recognised medical conditions, for which patients are entitled to seek treatment, however not all medical practitioners have experience with servicing the trans and gender diverse community and may not be aware of what is needed. If you are worried that your GP will not refer you, please remember you can ask for a second opinion from another GP or contact us and we can guide you to GP’s in your area.

Private providers

At Gender Clinic we know that being able to choose a service provider is important for some clients. Therefore minimising the barriers to accessing trans affirmative care is an important goal of Gender Clinic. If you want to consider these alternative pathways, you can find a list of private providers in the service providers section of the Australian Professional Association for Trans Health main page (linked below) or alternatively you can check our our list of private providers below. Please note that you can remain on the Gender Clinic waiting list whilst seeing private providers.

I have sent my referral, now what?

Gender Clinic’s administrative staff will send you a letter outlining the current wait time. In response to the high demand from our service Gender Clinic’s social worker may call you while you wait. However, if you do not wish to be contacted by our social worker please let us know.

If your want to know your position on the waiting list, contact administrative staff via email to with: Surname, Date of Birth and Medicare Number.

Gender Clinic strives to provide an accessible service for all our clients, prior to your first appointment please let us know about any special requirements. We can account for additional needs such as a carer/support person attending, disabled parking access, or a sensory room. Telehealth appointments are also available if you have difficulties attending in person.

Check out our Questions page for commonly asked questions and please contact the clinic Monday to Friday between 9am and 5pm to know more. If you are interested in a support group or connecting with the community please see our resources page.

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