Information for clients

Important information

In 2019 the Department of Health and Human Services undertook a review of current Gender Services in Victoria to identify future statewide models. This review recommended Gender Clinic move away from Mental Health to the Specialist Clinic area. We are pleased to announce that the Gender Clinic will commence operating as a Specialist Clinic commencing August 2020. This comes with many changes including how consumers access this service, starting on 3rd August, referrals from a health practitioner will now go through a centralised intake process page: . Their contact details are: Phone 1300 342 273; Fax (03) 9594 2273. There will no longer be a need for the General Information Form (GIF) only a GP referral using the provided format.

Learn more about attending the Gender Clinic.

The first steps

If you are interested in attending the Gender Clinic please first read the information pack (linked below) then provide the following:

  • a referral from a medical practitioner, such as a GP or medical specialist


Gender Incongruence and Gender Dysphoria are internationally recognised medical conditions, for which patients are entitled to seek treatment, however not all medical practitioners have experience with servicing the trans and gender diverse community and may not be aware of what is needed. If you are worried that your GP will not refer you, please remember you can ask for a second opinion from another GP or contact us and we can guide you to GP’s in your area.

Private providers

At Gender Clinic we know that being able to choose a service provider is important for some clients. Therefore minimising the barriers to accessing trans affirmative care is an important goal of Gender Clinic. If you want to consider these alternative pathways, you can find a list of private providers in the service providers section of the Australian Professional Association for Trans Health main page (linked below) or alternatively you can check our our list of private providers below. Please note that you can remain on the Gender Clinic waiting list whilst seeing private providers.

I have sent my referral, now what?

Gender Clinic’s administrative staff will send you a letter outlining the current wait time. In response to the high demand from our service Gender Clinic’s social worker may call you while you wait. However, if you do not wish to be contacted by our social worker please let us know.

If your want to know your position on the waiting list, contact administrative staff via email to with: Surname, Date of Birth and Medicare Number.

Gender Clinic strives to provide an accessible service for all our clients, prior to your first appointment please let us know about any special requirements. We can account for additional needs such as a carer/support person attending, disabled parking access, or a sensory room. Telehealth appointments are also available if you have difficulties attending in person.

Check out our Questions page for commonly asked questions and please contact the clinic Monday to Friday between 9am and 5pm to know more. If you are interested in a support group or connecting with the community please see our resources page.

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