Community Advisory Committee

One important way that consumer advisors are involved at Monash Health is through our Community Advisory Committee (CAC).

The CAC is an advisory committee to the Monash Health Board of Directors and works to provide leadership to Monash Health to integrate consumer, carer and community views into all levels of strategy, operations, planning and policy development. It also provides advice to the Monash Health Board of Directors on priority areas and issues from a consumer, carer and community perspective. These areas and issues may be identified by the Board of Directors or by the CAC members.

The CAC responsibilities and membership are outlined in the Committee Terms of Reference and Member Code of Conduct. There is a position description which provides more detail about what being a member of the CAC entails. CAC members are unpaid volunteers.

All applications to the CAC are considered on a case-by-case basis through a formal interview process. Consumer advisors who are already on the consumer advisor register are welcome to apply. Applicants who are not already on the register will need to join the consumer advisor register if they are successful.


Consumer Advisor

“As someone who has grown up in two different cultures I think I can help Monash Health to better tailor its services for migrant and refugee communities.”


Applications for the Monash Health Community Advisory Committee open as vacancies become available. We are currently inviting applications from Aboriginal and Torres Strait Islander community members.

Please register and complete the application form.

Monash Health Community Advisory Committee registration

Register your interest in the Monash Health Community Advisory Committee

Contact information

Involvement opportunities for consumers are coordinated by the Consumer Partnerships Manager.

Community Member Biographies

Lynda Condon (Chair)

Lynda has been a consumer advisor with Monash Health since 2014. Her passion for consumer participation grows from her personal experiences as a patient, carer, and clinician. She has supported her patients through the maze of healthcare, from residential care, onsite services, private practice, or working with educational and not-for-profit organisations providing services for their students and clients respectively. Lynda is a consumer representative and co-chair of the Consumer Health Forum’s Safety and Quality Special Interest Group.  She is also completing her Masters of Public Health where her passion is in community participation to evolve health literacy, and improve safety and quality in healthcare for consumers, as individuals and as communities.

Julie Noorman (Vice Chair)

Julie has a background in project management and business engagement from the banking and financial service industries. She is a Director and Board member of Cystic Fibrosis Community Care, Director and Board member of Monash Cystic Fibrosis Foundation, Chair of the Monash Health Cystic Fibrosis Community Advisory Group and a Consumer Representative on the Safer Care Victoria Paediatric Clinical Network. Julie is able to draw on her own experience as well as those in her network to positively contribute to the work of the Community Advisor Committee.

Betty Wilderman

Betty has lived in Mulgrave (City of Monash) for forty years. Her commitment and passion for helping with community issues came about when she became a member of a local primary school in the early 1980s. This interest developed into a career move and she began working for the Springvale Community Aid and Advice Bureau for over twenty years. During this time she was involved in many local, state and federal government networks in the welfare field.  Over the last ten years, she has developed a keen interest in health issues and is a strong advocate for preventative health.  She is currently a member of the Positive Aging Reference Group for the City of Monash; member of Governance Committee at Springvale Neighbourhood House (Secretary); and member of Spirit of Enterprise history project. She also participates in community consultations relating to the services that affect local communities, especially when it relates to access and equity of health services.

Sharon Harris

Sharon lives in the City of Greater Dandenong and is actively involved in a disability group as an advocate for those in aged care facilities and for the Youth with Youth Referral and Independent Person program.  She is a community presentative with Dental Health Services Hospital (Victoria) CAC, and is a Justice of the Peace and Civil Marriage Celebrant.  As a counsellor; she understands the need to listen and reflect the individual views of her clients before her own.  She brings a broad community perspective to the Community Advisory Committee.

Zuben Rustomjee

Zuben has a background in strategy consultancy specifically around technology transformation in the health, government and telecommunications sector. He advises a number of organisations in different capacities including as a member of the Oaktree’s Diversity Council; member of the Social Cohesion and Community Resilience Board for the Victorian Government; and has previously held executive board positons within the Zoroastrian Association of Victoria.  Zuben brings a multicultural voice and youthful perspective to the Community Advisory Committee.

Shabnam Safa

Shabnam arrived in Australia with her family as Afghan refugees. She has since been recognised for her tireless volunteer work, in particular, her work assisting other refugees and migrants settling in Australia. Shabnam works for a migration agency, the Centre for Multicultural Youth and has co-founded the Noor Foundation, a not-for-profit that assists new arrivals in the Casey, Cardinia and Greater Dandenong areas. She has volunteered with many community organisations, including the Red Cross and the Asylum Seeker Resource Centre and is currently pursuing her studies in Neuroscience. She hopes her involvement in the Consumer Advisory Committee for Monash Health will assist those from culturally and linguistically diverse communities in accessing and navigating the health care system.

Andrea Carlon

With more than thirty years’ experience in marketing, Andrea has worked at Link Health and Community, at the South Eastern Private Hospital and has also worked for the large pharmaceutical and research company GlaxoSmithKline. Andrea’s connections to the community include supporting organisations such as, Diabetes Victoria, the Juvenile Diabetes Research Foundation and Beach Patrol Australia. A parent of a young adult with Type 1 Diabetes, Andrea has developed relationships with a number of allied health professionals at Monash Health who have helped her family learn and cope with her son’s condition. As a member of the Community Advisory Committee, Andrea endeavours to improve emotional support for patients and families with long term health conditions, and also, to improve communication, treatment planning and transition services for older patients.

Malik Mahmood

After completing a Master’s degree in Public Administration, Malik worked for the Pakistani Public Service for six years. In 2007, Malik immigrated to Australia, where he studied a Diploma in Human Resources and worked as a Medical Receptionist. Three years later, Malik became a volunteer for the Southern Migrant and Refugee Centre (SMRC) Dandenong. He was elected to the board and later became head of the SMRC Policy Committee. As a Red Cross blood plasma donor, Malik has run blood donation campaigns for World Vision. He has volunteered for the Salvation Army and has run in local council elections. Malik consistently endeavours to stay involved and pay back to the community that he feels has contributed much to his life. As a Consumer Advisor for Monash Health, Malik provides valuable insight into the improvement of Monash Health services, thus manifesting his desire to serve the community.

Mo Hay

Mo has an extensive background in Safety and Injury Management. She has held managerial positions with numerous National Worker’s Compensation organisations and later worked as an Injury Management and Safety Advisor for the Australian Federal Police (AFP) for Victoria and Tasmania. After leaving the AFP, Mo volunteered as an Advocate Guardian and Independent Third Person for the Office of the Public Advocate. Her passion for safety also led her to teach First Aid and Occupational Health & Safety at Holmesglen TAFE for a number of years. As a member of Monash Health’s Community Advisory Committee, Mo applies her extensive skills, knowledge and passion for safety when advocating for others.

Steve Draper 

Steve is a qualified Electronic Engineer and Science Teacher who has worked in research and development, broadcasting, audio and education. He has been the E-learning and Technology Coordinator and is currently the Head of Physics at Melbourne High School. He also teaches VCE Physics, Science and Mathematics. In a volunteering capacity, Steve has mentored disadvantaged high school students, set up an industry-education partnership in cancer research, was a board member of a hospital radio station and a fundraiser for the 65km for Cystic Fibrosis walk. As a parent of a child with Cystic Fibrosis, Steve was inspired to become involved with the Monash Health Cystic Fibrosis Consumer Advisory Group, as well as the Community Advisory Committee. In this role, and as a consumer of Monash Health services, Steve’s lived experiences allow him to contribute valuable insight and ideas that lead to positive and lasting changes for our patients and carers.

Vivienne Interrigi

Viv is a qualified Family Therapist, Educator, Trainer, Lecturer and passionate advocate and facilitator within the community. Viv’s experience of breast cancer has changed her world and redefined how she works and lives – to inspire passion, resilience and empathy. This is manifested through her role as Community Ambassador for both the National Breast Cancer Foundation and the Mother’s Day Classic. Viv is also a representative of the WeCan Project on Supportive Care, as well as President of a community netball club. Viv’s passion for contributing to the community and advocating for others has led her to her involvement as a Consumer Advisor for Monash Health’s Community Advisory Committee, Cancer Governance Therapy Committee and Cancer Centre Executive Committee. As Viv sees it, she has gained a second lease on life, making her every day more meaningful and worthwhile.

Susan Biggar

A graduate of both Duke and Stanford universities, and published author, Susan is currently the National Engagement Advisor at the Australian Health Practitioner Regulation Agency. Her commitment to improving the experience of health practitioners and the public has spanned many years and is demonstrated by her development of a consumer engagement framework for the College of Physicians. As a parent who supports her two adult children who live with Cystic Fibrosis (CF), Susan co-founded an annual fundraising event and has run a monthly support group for CF families for over a decade. Driven by her dedication to improve the patient experience, Susan has served as a consumer representative for the Royal Children’s Hospital, the DHHS, Cochrane Australia and the Australian Medical Council. As a Community Advisory Committee member, Susan contributes her knowledge and valuable insights to help improve Monash Health services through consumer representation and collaboration.

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