The OPCH is a home-based outreach model supporting older people at higher risk of avoidable hospital presentations. By providing early, focused support, the program helps older people stay well at home—aligning with our commitment to the right care, at the right time, in the right place.
From 7 April 2026, Monash Health will pilot the service in partnership with the Victorian Virtual Emergency Department (VVED).
Eligible older people presenting to the VVED may be referred to the Older Persons Care Hub (OPCH) for short‑term specialist geriatric assessment and multidisciplinary care delivered in their home. Activated when specialist intervention is needed but inpatient care is not, this model provides timely, targeted support in a familiar environment while reducing non‑urgent Emergency Department presentations. It is expected that the Older Persons Care Hub will lead to better outcomes, fewer hospital visits, and stronger support pathways for older people to be safely managed in the community.
Patients will be discharged with appropriate referrals, and their GP will remain responsible for ongoing care.
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This is a PILOT program. At this stage it can only be accessed via a referral from the VVED.
If you need urgent care that is not an emergency, please consider the options below.
Urgent care is when you need medical attention for an illness or injury that can be managed without a trip to the emergency department but cannot wait for a regular appointment with a general practitioner (GP).
This may include:
1/134 Logis Boulevard, Dandenong South
Open 8am – 10pm, 7 days
Online bookings: visit this link
Phone bookings: 03 9579 7933
Monash Children’s Hospital, 246 Clayton Road​, Clayton
Located in Specialist Consulting 1
Open Monday to Friday 6pm – 11pm, Saturday 12:30pm – 11pm, Sunday 11am – 11pm
Walk-in clinic only
408 Huntingdale Road, Mount Waverley
Open 9am – 11pm, 7 days
Online bookings: visit this link
Phone bookings: (03) 8827 0740
60 Victor Crescent, Narre Warren
Open 8am – 10pm, 7 days
Online bookings: visit this link
Phone bookings: (03) 9771 2020
17 John Street, Pakenham
Open 8am – 8pm, Monday-Sunday
Online bookings: visit this link
Phone bookings: (03) 5922 4829
Nurse on Call is a Victorian phone service providing immediate, expert advice from a registered nurse 24 hours a day, 7 days a week. Call 1300 60 60 24 for immediate health advice.
The Victorian Virtual Emergency Department (VVED) allows you to speak with emergency doctors and nurse practitioners 24 hours a day, 7 days a week.
You must register online to contact VVED; it is not available via a standard phone call. As your consultation will be via video, you will need a device with a camera to use the VVED.Â
If you are eligible, you will be connected from your home, workplace, aged care facility or GP clinic to doctors and nurse practitioners who are trained to assist you. Interpreter services are available.
The VVED is a free service.
In an emergency, always call Triple Zero (000).
Visiting your local doctor, or general practitioner (GP), will often result in shorter wait times if you are not experiencing a medical emergency. They treat a wide range of conditions and health issues.
If your regular GP does not provide after-hours care, you may be able to visit an after-hours clinic.
Talking to a pharmacist is free, and they can provide treatment and advice for minor injuries and ailments.