Initial Needs Identification & Triage
The Access Triage Team will contact you and have a talk to help us understand your needs, clinical risks, and priority for service.
The Team will also provide you with information about waiting times. If we cannot see you quickly, we will give you a choice about whether to go onto a waiting list or to use another service.
​​​​​​​First Available Appointment
We will try to offer you an appointment when we first accept your referral. If we cannot, we will contact you during the referral triage process to offer you an appointment or talk about being put on a waiting list.
We keep in touch with our clients on the Waiting List
Our Team will check the waiting list every week. We will also contact clients by text message every six (6) weeks to:
- check-in and see if their condition has changed and
- if they want to stay on the waiting list.
Community Health Access accepts referrals for the following Monash Health community-based programs:
- Aged and Community Care incorporating referrals received via My Aged Care Portal and referrals for Home and Community care HACC
- Child and Family Services
- Youth and Family Services
- Community Rehabilitation Services (including both centre and home-based services)
- Specialist Clinics
- Post-Acute Care
- Intensive Management and Support
- Primary and Proactive Support
- Primary Care Support
For referral process and information, please visit the Community-based Referral Page.
Contact us for general enquiries
Phone:  (03) 8572 5631
Help contacting us
For people who need help with English or an interpreter: : TIS:Â 131 450
For people with hearing or speech loss: TTY:Â 1800 555 677
Speak and Listen:Â 1800 555 727
Internet relay: National Relay Service:Â www.relayservice.gov.au
Hours of Operation
Mon-Fri excluding public holidays
08.30am-4:20pm