Access to Community-based Services

Community Access is the team that receives referrals and make appointments for Monash Health’s community-based services.

Monash Health Community-based services provide high quality, accessible healthcare that supports people to live well, stay well and get well.

Community Access is the first point of contact for:

  • referrals advice
  • initial appointments and
  • information about Monash Health community-based services for programs such as Specialist Clinics, Post-Acute Care, Complex Care, Rehabilitation and Community Health.

Click on the image to see our referral pathway.

Initial Contact

At first contact, our team will provide all clients/referrers with information about:

  • relevant services
  • eligibility criteria and
  • intake processes including patient rights and responsibilities and consent to share information.

Eligibility for Service

We will check to make sure we understand:

  • what you need
  • why you have been referred
  • and what we can offer you.

Initial Needs Identification & Triage

The Access Triage Team will contact you and have a talk to help us understand your needs, clinical risks, and priority for service.

The Team will also provide you with information about waiting times.  If we cannot see you quickly, we will give you a choice about whether to go onto a waiting list or to use another service.

​​​​​​​First Available Appointment

We will try to offer you an appointment when we first accept your referral. If we cannot, we will contact you during the referral triage process to offer you an appointment or talk about being put on a waiting list.

We keep in touch with our clients on the Waiting List

Our Team will check the waiting list every week. We will also contact clients by text message every six (6) weeks to:

  • check-in and see if their condition has changed and
  • if they want to stay on the waiting list.

Community Access accepts referrals for the following Monash Health community-based programs:

  • Aged and Community Care incorporating referrals received via My Aged Care Portal and referrals for Home and Community care HACC
  • Child and Family Services
  • Youth and Family Services
  • Integrated Community Health Team
  • Community Rehabilitation Services (including both centre and home-based services)
  • Specialist Clinics
  • Complex Care
  • Post-Acute Care

For referral process and information, please visit the Community-based Referral page.

Contact us for general enquiries

Phone:  (03) 8572 5631

Help contacting us

For people who need help with English or an interpreter: : TIS: 131 450

For people with hearing or speech loss: TTY: 1800 555 677

Speak and Listen: 1800 555 727

Internet relay: National Relay Service:

Hours of Operation

Mon-Fri excluding public holidays