Information for patients

Learn more about imaging at Monash Health.

Bulk billing and fees

Monash Health Imaging can bulk bill many of your imaging tests so you are not out of pocket.

Some fees (or out of pocket expenses) apply to you for:

  • imaging tests not covered, or partially covered by Medicare
  • government restricted items
  • if you don’t have a Medicare card
  • if you are an overseas visitor or student

Monash Health Imaging keeps fees as fair as possible.

Ask our Imaging receptionist if you have questions about fees you might have to pay.

Fees can be paid on the day of your appointment.

A tax invoice is provided to you. If you are an overseas visitor with travel or health insurance, you need to lodge the invoice with your insurer. Monash Health Imaging cannot do this for you.

Parking

Public car parking is available at all Monash Health Imaging hospital sites. Fees apply.

There are patient drop-off areas outside the main entrance of each hospital.

Booking an appointment

Everyone must have a ‘request form’ from their treating doctor. Monash Health accepts other imaging provider request forms as well.

To contact us, visit locations, services and opening hours for phone numbers and email address for each of our sites.

Please ask our reception staff for appointment times.

You can make an appointment either by phone, email, fax or visit us.

If you would like an interpreter for your appointment please ask our receptionist to book this for you.

Make sure your mobile phone number, postal address and email address are correct on the referral.

Monash Health Imaging sends an SMS reminder to your mobile phone a few days before your appointment date. You may also receive a phone call if you do not reply to the SMS message.

During the booking procedure you will receive detailed instructions and explanation about the preparation required for your imaging test. Instructions can also be posted or emailed to you.

Safety questions

Pregnancy

If there is a chance you may be pregnant or if you are breast feeding – please tell the receptionist when booking your appointment, and when you arrive for your appointment.

Questions you may be asked

If you are having an MRI, the receptionist will ask if you have any of the following:

  • cardiac (heart) pacemaker
  • cerebral (brain) aneurysm clips
  • neurostimulator for back pain
  • cochlear (ear) implant
  • hearing aids
  • metallic injury to your eyes e.g. from welding / grinding / other causes
  • other medical implants

For all other imaging tests our receptionist will ask you safety questions to check if you:

  • suffer from claustrophobia (fear of closed-in spaces)
  • weigh more than 160 kgs
  • have diabetes
  • have had a previous allergic reaction to contrast media (dye used in some imaging tests)
  • suffer from kidney or thyroid gland problems
  • are pregnant or may be pregnant
  • are breastfeeding
  • have a contagious infection

For specialised imaging tests, like angiograms, you will be contacted by one of our nurses.

The nurses will ask if you have:

  • diabetes
  • suffer from kidney or thyroid gland problems
  • are taking anti-coagulants such as aspirin, clopidigrel, warfarin, or any other blood thinning medications
  • have had a previous allergic reaction to contrast media (dye used in some imaging tests)
  • take other medications

Access to reports and images

Your referring doctor can apply for access to the Monash Health Imaging portal to view your images and reports online.

A written report about your imaging results is sent to your referring doctor, soon after your test.

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