Find out what happens after you refer a patient and what to expect from the referral process.
1. Referral received by Monash Health
A referral is matched with a patient’s existing record (if a previous Monash Health patient) or a new patient record is created. Receipt of the referral is recorded.
2. Referral assigned to specialty
The referral is sent to the appropriate specialty for assessment.
3. Clinical triage
The specialty assesses the referral and assigns it a priority level based on urgency. Some referrals may not be accepted.
4. Referral accepted *
If a referral is accepted, a patient appointment is booked. If there is high demand for a specialty and no appointments are currently available, the referral is added to the waitlist.
5. Referral not accepted *
If a referral has not been accepted, the patient and the referring doctor will be notified of the reason.
*The patient AND the referring doctor/GP will receive a letter by post to advise if the referral has been accepted or not accepted. If a patient’s email is recorded, the outcome will be sent by email only.
We know that access to specialist care for your patients and transparency in the referral process are important to you. Monash Health is implementing several high-impact initiatives aimed at improving access to specialist care for our community. Read more about these initiatives here.