Monash Health Refugee Health and Wellbeing service provides comprehensive primary care services together with tertiary services including infectious diseases, paediatrics and psychiatry. A Refugee Health Nurse on Triage service is also available daily to support local agencies in determining where to refer clients and how to make an appropriate referral.
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Refugee Health and Wellbeing – Adult/Paediatric Community
Refugee Health and Wellbeing - Primary Care
Introduction
Monash Health Refugee Health and Wellbeing aims to provide holistic care for asylum seekers and refugees with complex health needs. The service provides comprehensive primary care together with integrated specialist services, inclusive of adult infectious diseases and internal medicine, paediatrics, and psychiatry, all conveniently co-located at 122 Thomas Street, Dandenong.
Services include:
- Refugee Health assessments
- Refugee health nurse care management
- GP care
- Complex case management
- Immunization
- Sexual health
- Capacity building and education
Eligibility Criteria
This service is for:
- Recently arrived Refugees and asylum seekers requiring a refugee health assessment
- Refugees and Asylum Seekers with complex health and/or psycho-social needs
- Asylum Seekers without Medicare
All referrals will be triaged according to individual circumstances.
Referral Method(s)
Complete the Refugee Health referral form.
Additional information required
Please see Refugee Health Referral Form
Service contact details:
Service Enquiries: 03 9792 8100
Service Enquiries Email: RefugeeHealthNurseonTriage@monashhealth.org
Contact hours: 8.30am – 4.30pm, Monday to Friday (except public holidays)
Please review the referral guidelines before submitting a referral.
Refugee Health and Wellbeing - Psychiatry
Introduction
Monash Health Refugee Health and Wellbeing provides a psychiatry service for adults presenting with a range of mental health issues including:
- Post-Traumatic Stress Disorder
- Depression
- Anxiety
- Complex grief and loss.
The psychiatry clinic is part of the integrated refugee health service in Dandenong where patients have access to the broader Refugee Health Team, including psychological support. The clinic is also linked to broader mental health services available through Monash Health.
This appointment-based outpatient clinic is for asylum seeker and refugee patients who require non-urgent psychiatry care and accepts referrals from treating medical practitioners only.
Eligibility Criteria
This service is for:
- People aged 18-65 years
- Recently arrived refugees and asylum seekers requiring refugee health assessment
- Asylum Seekers without Medicare
- People requiring non-urgent care
Referral Method(s)
Referrals from treating medical practitioners should be sent by HealthLink Smart Forms.
Additional information required
- Previous mental health diagnosis
- Details of previous mental health services
- Torture and trauma history
- Current medications
- History of suicidal ideation, homicidal ideation, aggression, psychosis
Contact details:
Service Enquiries Phone Refugee Health Nurse on Triage: 03 9792 8100
Service Enquiries Email: RefugeeHealthNurseonTriage@monashhealth.org
Contact hours: 8.30am – 4.30pm, Monday to Friday (except public holidays)
Click here for more information about this service.
Please review the eligibility criteria before submitting a referral.
Refugee Health and Wellbeing - Infectious Diseases and Internal Medicine
Introduction
Monash Health Refugee Health and Wellbeing provides a tertiary referral medical service for adults aged 17 years and over presenting with a range of health issues including:
- Latent TB infection
- Chronic viral hepatitis (B and C)
- Other infectious diseases
- Chronic medical conditions
The adult infectious diseases and internal medicine clinic is part of the integrated Refugee Health service in Dandenong, and as such patients have access to the broader Refugee Health Team. The primary focus is infectious diseases, but other medical conditions and diagnostic problems can be addressed. If more specialised investigation or management is required, patients may be referred to sub-speciality clinical services elsewhere in Monash Health.
This appointment-based outpatient clinic is for asylum seeker and refugee patients who require non-urgent medical care and accepts referrals from treating medical practitioners only.
Eligibility Criteria
This service is for
- People 17 years and older
- Recently arrived Refugees and Asylum seekers (less than 5 years)
- Asylum Seekers without Medicare
- People requiring non-urgent care
- Note: Referrals must come from treating medical practitioners.
Referral Method(s)
Referrals from treating medical practitioners should be sent by HealthLink Smart Forms.
Additional information required
- Immunisation status including catch-up immunisation schedule if in place
- Copies of pathology and screening results, including:
- Full blood count/film
- Liver function tests
- Iron, Vitamin D, Calcium, Phosphate, and Vitamin B12
- Folate (if there are nutritional or developmental concerns)
- Mantoux test/QuantiFERON Gold®
- Malaria screen
- Hepatitis B serology (HBsAg, HBsAb, HBcAb)
- Hepatitis C serology (HCV antibodies)
- Schistosoma and Strongyloides serology (faecal specimen)
- STI screen (N. gonorrhoea and C. trachomatis, urine nucleic acid detection, syphilis serology, HIV serology)
- Chest X-ray
- Details of any treatment commenced and current medication
Service contact details:
Service Enquiries Phone Refugee Health Nurse on Triage: 03 9792 8100
Service Enquiries Email: RefugeeHealthNurseonTriage@monashhealth.org
Contact hours: 8.30am – 4.30pm, Monday to Friday (except public holidays)
Click here for more information about this service.
Please review the eligibility criteria before submitting a referral.
Refugee Health and Wellbeing - Paediatric Services
Introduction
Monash Health Refugee Health and Wellbeing provides a paediatric tertiary referral medical service for children aged 0-17 years presenting with a range of health issues including:
- General and developmental/behavioural paediatrics
- Latent TB infection
- Infectious diseases
- Vitamin D deficiency – providing vitamin D (as vitamin D3 100,000IU/ml in olive oil) to vitamin D deficient children (‘stoss dosing’)
The paediatric clinic is part of the integrated Refugee Health Service located at 122 Thomas Street, Dandenong, and as such patients have access to the broader refugee health team.
Eligibility Criteria
This service is for:
- Children 0-17 years
- Recently arrived refugees and asylum seekers requiring a refugee health assessment
- Asylum seeker and refugee patients who require non-urgent paediatric care
- Asylum Seekers without Medicare
Please note, paediatric subspecialty referrals should be forwarded directly to the relevant unit.
Referrals must come from a treating GP/doctor
Referral Method(s)
Referrals from treating medical practitioners should be sent by HealthLink Smart Forms.
Fax: 03 9792 8100
Additional information required
Referrals are triaged weekly by the Paediatrician and Refugee Health Nurse In order to assist with triage and ensure timely access to care, we request that all referrals are accompanied by:
- Immunization status, including catch up immunization schedule if in place
- Copies of pathology results including; Full blood count / film, ALP, Ferritin, Vitamin D, Vitamin A, Calcium, B12/Folate*, Phosphate, Mantoux test, Malaria screen, Hepatitis B serology (HBsAg, HBsAb, HBcAb), Hepatitis C serology (HCV antibodies), Schistosoma serology, Strongyloides serology (faecal specimen), STI screen**
- Details of any treatment commenced
*If there are nutritional or developmental concerns
**(N. gonorrhoea and C. Trachomatis, urine nucleic acid detection, syphilis serology, HIV serology in sexually active adolescents, or history of sexual violence, or if positive syphilis/HIV serology in their mother/father)
Service contact details:
Service Enquiries Phone Refugee Health Nurse on Triage: 03 9792 8100
Service Enquiries Email: RefugeeHealthNurseonTriage@monashhealth.org
Contact hours: 8.30am – 4.30pm, Monday to Friday (except public holidays)
Click here for more information about this service.
Please review the eligibility criteria before submitting a referral.