Care in the community and your home

We are qualified and very experienced

At Monash Health, you benefit from a trusted, highly qualified care provider with a long and proud history of serving Victorians. More than 100 years of rich experience means we really understand health care and aged care. We have been supporting older Australians to live safely and independently at home through Home Care Packages since 1992. With more than three decades of in-home aged care experience, we understand the unique needs, challenges, and preferences that come with receiving care in your own home.

No surprises with us

We are transparent. There are no hidden fees, no exit charges, and a structure that lets you direct your care around what matters most to you.

More than just Support at Home

When you choose us, you’re not just getting a home care service. You are partnering with Victoria’s largest, integrated public health network, which can deliver health expertise and everyday support.

With Monash Health, you get personalised, flexible care through our Personal Care Partners, who will take the time to understand your goals, preferences, and changing needs. Whether you need help with daily living, nursing care, allied health or transport, our team is committed to helping you live independently in the comfort of your own home.

Support at Home aims to help older people remain living safely and comfortably at home by:

• improving access to services, products, equipment, and home modifications
• advocating for higher levels of care for people with complex needs
• ensuring person-centred care; recognising your needs, goals and care preferences
• providing services such as:
  • Clinical supports, such as nursing care, physiotherapy, occupational therapy, and podiatry
  • Independence supports, such as help with showering, transport, and respite care
  • Everyday Living supports, such as cleaning, gardening, shopping, or meal preparation.

Support at Home is available to eligible people aged 65 years and over who need coordinated services to meet their assessed ageing-related care needs, or people aged 50 years or older who are:

• Aboriginal and Torres Strait Islander
• Experiencing homelessness or at risk of homelessness

You must have an Aged Care Assessment to access Support at Home services.

Learn more about Aged Care Assessments here https://www.myagedcare.gov.au/how-get-assessed

The Aged Care Assessment will determine:

• Your ageing-related needs and goals
• Eligibility for ongoing services and/or short-term supports
• Your funding classification and approved services
• The priority category for your funding allocation

The Support at Home program provides:

• Ongoing Home Support funding package: There are 8 levels, depending on your Aged Care Assessment (Level 1 to 8)
• Three short-term care pathways:
  • Restorative Care Program
  • Assistive Technology and Home Modifications
  • End of Life Program

The Restorative Care Pathway:

• is a short-term, goal-oriented program designed to help older people recover or maintain their independence after an illness, injury, or change in health.
• provides up to 16 weeks of coordinated nursing and allied-health services
• supports you with your own “Restorative Care Partner” who works with you to set realistic goals and coordinate your care.
• aims to reduce the need for long-term care by restoring your ability to perform daily activities and live more independently.
• has a budget of around $6,000 (with potential to go up to $12,000).

The Assistive Technology and Home Modifications Short-Term Pathway:

• provides separate, government-funded support for equipment and home changes that help you live safely and independently.
• is available for a defined period (usually 12 months).
• includes assistive technology like mobility aids (e.g. walking frames or wheelchairs) and toileting supports. Maximum $15,000
• includes home modifications such as bathroom modifications or grab-rails, ramps, or even stair lifts.

While you do not have to pay for allied health assessments and prescriptions, you may have to contribute to the cost of equipment and home modifications depending on your income level.

The End-of-Life Pathway under the Support at Home program helps older people to remain at home in their last 3 months of life. It can be accessed through a referral from a doctor or nurse practitioner. This pathway provides:

• additional short-term (12 weeks) support for older people who have been medically assessed as having limited time to live and wish to remain at home.
• services such as personal care, domestic assistance, nursing, and assistive technology.
• a care partner who will work closely with you, your family, and palliative care teams to create a responsive support plan that helps you remain comfortable at home.

The Support at Home program has replaced the Home Care Packages (HCP) program.

• If you previously received a Home Care Package, you transition automatically into the new Support at Home Program.
• You do not have to get a new Aged Care assessment unless your needs change.
• Your Support at Home budget will match the annual package amount you get now, but the new budget will be split into four equal quarterly budgets.
• Your Personal Care Partner will support you through this transition by:
  • helping you understand any changes and
  • making sure your services continue smoothly.

Please call (03) 9792 7747 for help with this transition.

Click for Pricing and Participant Contribution information

Pay a Support at Home Invoice