Our consumers and those who care for them are at the centre of all we do, to ensure the best possible outcomes and experience.
Our commitments to your care
Rights and responsibilities
As a consumer of health care services, you need to know what you, or someone you care for, can expect from us, and what we expect from you when you use our services.
Compliments, complaints and comments
Your feedback matters and is important to us.
Monash Health welcomes all feedback about the services we provide and the manner in which they are delivered.
Improving Aboriginal and Torres Strait Islander health and wellbeing
We are committed to closing the gap and improving life outcomes for Aboriginal and Torres Strait Islander people.
We recognise the voice of the Aboriginal and Torres Strait Islander community is best placed to set outcomes and governance principles around issues that impact them. We work in partnership with these communities to achieve the best possible outcomes in co-designed systems delivering culturally safe care.
We invest in a strong Aboriginal and Torres Strait Islander workforce across health, and we will grow, retain and develop leadership for the future.
Our organisation is accountable and transparent in engaging our Aboriginal and Torres Strait Islander communities.
Victorian Child Safe Standards
Monash Health is committed to the Victorian Child Safe Standards in policy and in practice to promote and protect the best interests of all children involved in our care.
Organisational strategy
The Monash Health Strategy 2026–2031 outlines our commitment to reimagining how we deliver care, so that people can live their best lives.
Privacy, data and transparency
Patient privacy and health information
We comply with privacy legislation and have strict policies and protocols relating to the collection, storage, use and disclosure of patient information.
Accessing your health information
The Victorian Freedom of Information Act 1982 (Vic) (FOI Act) allows you to request access to your health records or those of others where you have legal authority.
National Safety and Quality Health Service Standards accreditation
Our hospitals meet the National Safety and Quality Health Service Standards. Assessment outcomes for our hospitals are available on the Australian Commission on Safety and Quality in Health Care website.
Gifts, benefits and hospitality
View our gifts, benefits and hospitality register and policy, in accordance with the Victorian Public Sector Commission guidelines:
Annual reports
Our annual reports highlight our key achievements, share updates about ongoing projects, and provide transparent insights into our operations.
Historical forced adoptions: acknowledging a painful legacy
Historical forced adoptions refer to past practices that took place from the 1950s to the early 1980s in Australia, which forcibly separated mothers and their babies, leaving a lasting and damaging impact on families.
Monash Health acknowledges and apologises for its role in the forced separation of mothers and babies, and for the mistreatment of women that took place at our facilities, which stands contrary to the inclusive, compassionate, and patient-centred care we stand for today.
Website statements
Privacy
Learn more about how your personal information (being information capable of identifying you as an individual) will be treated as you access and interact with this website.
Accessibility
Monash Health is working towards ensuring all users have equal access to information and services in line with the Web content accessibility guidelines version 2.1 (WCAG 2.1).
Disclaimer
By accessing or using this website, you agree to the terms of use of our website set out in our disclaimer.