For carers

Carers are important in the lives of the people they care for. But sometimes life gets busy, or your situation changes and you need a helping hand.

If you are caring for a person living with dementia, a disability or ill-health, we are here to help. We can guide you through different service options, obtain referrals to health services and if required, can connect you to our coordinated care services including home care, healthcare or residential care.

There is also the Carer Gateway, which is a free service provided by the Australian Government.

To get started, call us on (03) 9792 7747. You can also access Monash Health’s Community Support Options directly in My Aged Care.

How to access aged care services through Monash Health

The pathway for accessing all government funded aged care services is through My Aged Care. You can contact My Aged Care via the website or by calling 1800 200 422 (Monday to Friday 8am to 8pm; Saturday 10am to 2pm).

When you call My Aged Care, they will discuss your needs over the phone and arrange for someone to visit you for a face-to-face assessment, to determine the type of care you are eligible for. They will also advise if you need to have a financial assessment.

If you speak a language other than English, please call 131 450 to access My Aged Care interpreter services.

If you are struggling with the My Aged Care process, Monash Health’s expert care partners can help. Please call us on (03) 9792 7747 or email agedliving@monashhealth.org and let us support you through the process.

The Aboriginal Health team can assist in accessing allied health and nursing services within Monash Health, with linkages to other culturally safe aged care health services, culturally safe information and support for palliative care. You can contact the team on (03) 9792 7948 or via email aboriginalhealth@monashhealth.org.