Aged care services

Monash Health has been providing healthcare and aged living solutions to Victorians for over 100 years.

At Monash Health, we’re here to support you with compassionate care that puts your needs first. We offer a wide range of services delivered by highly qualified staff.

Whether you need care in your own home or in one of our residential aged care homes, you can count on us to deliver high quality support that helps you to live life your way.

Health visitor and a senior woman with tablet during home visit. A nurse making notes.

Aged Care Assessment Service (Single Assessment System)

Assessments for aged care services, based on your needs.

Residential aged care

We have two residential aged care homes in Melbourne’s southeast.

Senior man with walking cane and young woman in park, back view. Space for text

Care in the community and your home

We offer a broad range of personalised centre-based and home-based services.

Close up hands of caregiver doctor helping old woman at private clinic. Close up of hands of nurse holding a senior patient with walking stick. Elder woman using walking cane at nursing home with nurse holding hand for support.

Transition Care Program and respite care

Tailoring care to your needs and circumstances.

Mid-section of senior couple holding hands at home

Frequently asked questions

What if I need an interpreter?

If you need an interpreter, please call Translating and Interpreting Services (TIS) on 131 450 (you might be charged for the call by your phone provider). The service can interpret over 100 different languages. It is open 24 hours a day, 7 days a week.

My Aged Care also has information about aged care services in other languages.

What if I need help for a deaf, hearing impaired or speech impaired person?

You can contact My Aged Care through the National Relay Service in two easy steps:

Visit the website to choose your preferred access point:
• 1800 555 677 (TTY)
• 1800 555 727 (Speech–to-Speech Relay)
Ask for My Aged Care on 1800 200 422.

How to access aged care services through Monash Health

The pathway for accessing all government funded aged care services is through My Aged Care. You can contact My Aged Care via the website or by calling 1800 200 422 (Monday to Friday 8am to 8pm; Saturday 10am to 2pm).

When you call My Aged Care, they will discuss your needs over the phone and arrange for someone to visit you for a face-to-face assessment, to determine the type of care you are eligible for. They will also advise if you need to have a financial assessment.

If you speak a language other than English, please call 131 450 to access My Aged Care interpreter services.

If you are struggling with the My Aged Care process, Monash Health’s expert care partners can help. Please call us on (03) 9792 7747 or email agedliving@monashhealth.org and let us support you through the process.

The Aboriginal Health team can assist in accessing allied health and nursing services within Monash Health, with linkages to other culturally safe aged care health services, culturally safe information and support for palliative care. You can contact the team on (03) 9792 7948 or via email aboriginalhealth@monashhealth.org.