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Monash Health is committed to providing specialist care and advice close to home. Our Telehealth service will ensure that rural and regional patients have equal access to health care as those who are metro based. Telehealth video consultations can be dialled into from the patient’s own home or via a supported video consultation in partnership with your GP, or local specialist.

How Telehealth works

A telehealth appointment is, in many ways, just like any other specialist outpatient appointment at Monash Health. Instead of driving to the hospital and meeting your clinician face-to-face, you will be meeting on a screen. As with a face-to-face appointment, you will arrive and wait in a virtual waiting area until the specialist joins you. The consultation is delivered via a secure and private virtual clinic room. No part of the consultation is recorded nor is it shared with anyone that is not present.

Attending a telehealth appointment

If you book in to see your specialist via telehealth you will receive an appointment letter with the time and date of your telehealth consult. Information on what you need and how to access your telehealth appointment will be outlined in your appointment letter or can be found here.

Please perform a test call to check whether your equipment (such as web-camera and speakers) and internet speed are working correctly. To complete the test call, click the green Test Call button above and follow the prompts. We recommend that you perform your test call well in advance to avoid delays on the day of your appointment.

When you are ready to start your telehealth appointment, you will enter the consult by clicking either the Paediatric or Adult Telehealth button (whichever is relevant to you) and select the specialty you will be seeing – refer to instructions on your appointment letter. We ask that you log into your telehealth video call approximately 10 minutes before your appointment and wait for your specialist to join the call.

Further information can be found by clicking on the Telehealth Resources button above.