Information about coronavirus disease (COVID-19)

Stay informed with the latest updates on coronavirus (COVID-19).

Last updated on 5 June 2020 at 6pm

Visitor restrictions

As part of our response to the COVID-19 outbreak, reduced visiting hours and visitor limits are in place.

We understand this may cause disappointment, but the health and safety of our patients, visitors and employees is our top priority.

Requirement for all areas unless otherwise noted

  • Do not visit if you are unwell
  • One visitor, per patient, per visiting session
  • Visiting sessions are between 1pm to 3pm and 5pm to 7pm only
  • Children under 16 are not permitted
  • Maintain 1.5m distance from patients, employees and other visitors
  • Appropriate Personal Protective Equipment to be worn as directed by nursing employees

Women’s

Births / Pregnancy Assessment Unit

  • One partner or support person
  • During labour and birth the support person can be present at any time

Maternity Wards

  • After birth, while in the maternity ward, the partner / support person can visit for the duration of the visiting session

Children’s and Monash Newborn

  • Parents, guardians and carers may visit at all times
  • Visits are not time-limited
  • No more than two visitors at one time

Residential Aged Care

  • Visiting session is between 1pm to 5pm
  • Visitors must have had an up-to-date flu vaccination and sign a declaration to this effect

End of Life

  • Patients nearing end-of-life are allowed two visitors at a time, at any time of day
  • If visitors are under 16, only the children and grandchildren of the patient may visit, and they must be under the direct supervision of an adult at all times

Mental Health

  • All areas by appointment only and restricted to nominated visitors
  • One hour duration per visit, with a maximum of two visitors per day, 7 days per week including public holidays

Child (Oasis), Adolescent (Stepping Stones) and Mother & Baby Inpatient Units

  • Visitors can attend at any time
  • Immediate family only

Youth and Adult Inpatient Units

  • Between 5pm to 7:30pm

Community Residential Units (Community Care Units, Transitional Support Unit, Prevention & Recovery Care Services) and Unit 4 Dandenong Hospital (SECU)

  • Between 1pm to 5pm

Aged Inpatient Units: Unit 3 and Biala

  • Between 1pm to 5pm

Coronavirus Screening Clinics

Monash Health has established a number of locations where people can be tested for coronavirus (COVID-19).

Before attending a Screening Clinic location, please review the testing criteria for coronavirus.

Clayton

Address

239 Clayton Road,
Clayton VIC 3168

Hours

Open seven days a week from 8am to 4:30pm

Open on Queen’s Birthday public holiday, Monday 8 June 2020

More information

Paediatric screening available

Dandenong

Address

169 Cleeland Street,
Dandenong VIC 3175

Hours

Open seven days a week from 8am to 4:30pm

Open on Queen’s Birthday public holiday, Monday 8 June 2020

More information

Paediatric screening available

Download Screening Clinic information for Dandenong (PDF document)

Berwick

Address

7 Gibb Street,
Berwick VIC 3168

Hours

Open seven days a week from 8am to 4:30pm

Open on Queen’s Birthday public holiday, Monday 8 June 2020

More information

Paediatric screening available

Download Screening Clinic information for Berwick (PDF document)

Cranbourne

Address

140–154 Sladen Road,
Cranbourne VIC 3977

Hours

Open Monday to Friday from 8:30am to 4pm

Closed on Queen’s Birthday public holiday, Monday 8 June 2020

Pakenham

Address

Henty Way,
Pakenham VIC 3810

Hours

Open Monday to Friday from 8:30am to 4pm

Closed on Queen’s Birthday public holiday, Monday 8 June 2020

Testing criteria for coronavirus

People who have any COVID-19 symptoms*, however mild, should seek advice and get tested. To get further advice, call the 24-hour coronavirus hotline 1800 675 398 or your general practitioner.

People without symptoms may be tested in special circumstances such as recovered cases wishing to return to work in a healthcare or aged care facility, or where requested by the department as part of outbreak management or enhanced surveillance.

People should be tested if they have the following symptoms:

  • Fever
  • Chills or sweats
  • Cough
  • Sore throat
  • Shortness of breath
  • Runny nose or
  • Loss of sense of smell

In certain circumstances headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhoea may also be considered.

Note: In addition, testing is recommended for people with new onset of other clinical symptoms consistent with COVID-19** AND who are close contacts of a confirmed case of COVID-19; who have returned from overseas in the past 14 days; or who are healthcare or aged care workers.

*Clinical discretion applies including consideration of the potential for co-infection (e.g. concurrent infection with SARS-CoV-2 and influenza)

**headache, myalgia, stuffy nose, nausea, vomiting, diarrhoea

If you are unsure whether or not you should be tested for coronavirus, you can use the interactive self-assessment tool below.

Coronavirus (COVID-19) interactive self-assessment

The Department of Health and Human Services’ interactive self-assessment is for those living in or travelling from overseas to Victoria.

Please consult your GP or call the Department of Health and Human Services Coronavirus hotline on 1800 675 398 if you have further questions.

Thank you for your understanding.

Changes to our services

BCG Clinic

To protect young children and vulnerable patients during the COVID-19 response, our BCG vaccination clinics have been temporarily put on hold.

Maternity

We’ve developed an extensive range of FAQs about coronavirus and pregnancy to keep you informed during this time. If you are worried or have any questions, we encourage you to speak to your pregnancy care team.

Specialty clinic appointments

Monash Health asks that if you have a fever or acute respiratory infection or have travelled overseas or been in contact with a confirmed case of COVID-19, you do not attend your specialty clinic appointments and reschedule to a later date when you are well.

For patients without symptoms, and who have not returned from overseas within the last 14 days, you may be contacted to organise a telephone or telehealth appointment. These calls may come through as a Private/No Caller ID call, so please be vigilant in answering these calls. If you do not receive a call, please attend your appointment as normal.

To minimise the number of people in the waiting area, please ensure you arrive on time and limit the number of people accompanying you only to those who are essential for your appointment.

To reschedule your appointment due to respiratory illness, fever or overseas travel, please call 1300 342 273.

Information for Aboriginal and Torres Strait Islander communities

The Victorian Government has advised that Aboriginal and Torres Strait Islander people aged over 50 should stay home wherever possible to keep well.

Monash Health’s Aboriginal Health Service is here to help during this time. Our services include hospital support, welfare checks and cultural support. Contact our Aboriginal Health Service via email ahs@monashhealth.org or phone 0418 503 643.

Information for health professionals and GPs

If you are a health professional or GP looking for information about COVID-19, please visit COVID-19 information for health professionals and GPs.

Latest information and resources

As this is a rapidly changing situation, please visit the Department of Health and Human Services website for the latest updates, including advice on symptoms and precautions.

Visit the Department of Health and Human Services website to find out more

Information for the Victorian public regarding coronavirus disease (COVID-19).

If you suspect you may have the coronavirus disease (COVID-19), please call the dedicated hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only.

COVID-19 resources in your language

The Department of Home Affairs has COVID-19 health resources available in 63 languages including The Roadmap to COVIDSafe Australia and other factsheets.

Home Affairs | COVID-19 resources in 63 languages

The Department of Home Affairs have a number of COVID-19 health resources available.

Reduce your risk of coronavirus

Download, print and share this poster by the Department of Health and Human Services which provides advice about how you can slow the spread of coronavirus.

Reduce your risk of coronavirus (PDF)

External download from the Department of Health and Human Services website.

Taking care of your mental health during the COVID-19 outbreak

The coronavirus outbreak, being self-isolated and practicing physical distancing can feel overwhelming.

If you are feeling stressed or anxious, there are resources available to help you.

Head to Health

The Australian Department of Health’s website Head to Health can help you find digital mental health services and supports from some of Australia’s most trusted mental health organisations.

Crisis support

A list of services to help you and your loved ones during this time, complied by Monash Health’s social work team.

Resources to help answer your child’s questions about coronavirus

We all know kids love asking questions.

But answering them during a stressful and uncertain time can be tricky. It’s normal to feel unsure about what to say.

To help you during this time, we’ve put together a list of helpful and related links.

Coronavirus: A guide for parents

A helpful resource for parents navigating discussions with their children about COVID-19.

Tips for home-isolation with kids

Useful strategies for isolating with kids from Better Health Channel.

Be a Soapy Hero campaign for kids

Follow these soapy hero training steps to get rid of Gerry the Germ.

Coronavirus information in your language

Read and listen to the latest news and information about coronavirus (COVID-19) in 63 languages on the SBS website.

Visit the SBS website for Coronavirus information in your language

News and information about coronavirus (COVID-19) available in 63 languages.

Easy English resources

What you need to know about Coronavirus (COVID-19)

Information about Coronavirus in easy to understand English by Enliven.

Self-isolation and Coronavirus (COVID-19)

Information about self-isolation and coronavirus in easy to understand English by Enliven.

Auslan resources

Coronavirus (COVID-19) – Auslan updates

Regular Auslan video updates accompanied by an English text summary.

Travel information

Read the latest travel alerts on the Smartraveller website.

Visit the Smartraveller website to find out more

Travel alerts regarding coronavirus (COVID-19).

Stay informed with the latest updates on coronavirus (COVID-19).Find out more
+