National Disability Insurance Scheme (NDIS)

This page contains information about the National DIsability Insurance Scheme (NDIS), how Monash Health supports it, and the services we provide under it.

What is the National Disability Insurance Scheme?

The National Disability Insurance Scheme (NDIS) provides support for people under 65 years with permanent disability, and children with developmental delays, to be engaged and live life to the fullest.

With the NDIS, you can choose and have control over how, where and who provides your supports. Everyone has unique needs so the scheme is a tailored and lifelong investment in people to improve their independence over time.

The NDIS also connects people with information and referrals to useful support services in their community.

Confirming NDIS eligibility

The National Disability Insurance Scheme (NDIS) supports people with a permanent disability aged 0 – 65 and children with developmental delay to live life to the fullest. If a person with a disability is not a registered NDIS participant before the age of 65, they will not be eligible to become one after the age of 65. A person acquiring a disability after turning 65 will need to access support through the Commonwealth Aged Care System instead of the NDIS.

If a person older than 65 has accessed the NDIS before 65, they can choose to continue to stay with the NDIS and receive funding and support through the NDIS, or choose to receive the same services through the Commonwealth Continuity of Support (CoS) Programme. However, there is an exception to lifetime cover through the NDIS, leading to the NDIS plan to cease. A participant of the NDIS would have to transition onto the Commonwealth Aged Care System when the participant permanently enters a residential care service when the participant first turns 65 years of age. The same is true if the Aged Care system provides a person with permanent home care.

How to get and use an NDIS Plan

These are the steps to getting and using an NDIS plan.

  1. Register with the NDIS to assess whether you are eligible
  2. If you are eligible, make a list of things that you need help with
  3. Attend your planning meeting
  4. Plan is approved and funding received
  5. Find and engage service providers

NDIS @ Monash Health

Who are we?

Monash Health is the largest healthcare service in Victoria. We have provided health care for over 100 years, and continually adapt to provide safe, high quality and timely care. We also have over 30 years of experience working with people with disabilities. Because of this, our clients can access our highly skilled staff and enjoy continuous support across both our disability and health care services.

Why choose us?

With Monash Health, you will benefit from:

  • connected care through the Monash Health network
  • leading experts and experienced clinicians working with people with disabilities and complex needs
  • more streamlined communication between health care providers and
  • facilitated and supported smooth transitions from health funded services to NDIS supports

NDIS participants have the right to:

  • be safe and to receive quality services
  • exercise choice and control in the support services you receive
  • dignity and respect
  • to live free from discrimination, financial, sexual, physical and emotional abuse, neglect, exploitation and violence

How does Monash Health protect your privacy?

Visit our Privacy page to learn more.

How can we help?

We will help you get the most out of your NDIS plan with a range of specialist care and therapy programs.

We currently offer:

  • select Allied Health services for children aged 0 to 17 years
  • select Allied Health services for adults aged 18 to 65 years
  • Support Coordination – for all ages

We are continually reviewing what our community needs so we can improve the range of NDIS services that we offer.

Get in touch

If you would like us to work with you, give us a call on (03) 9792 7716 for a chat.

More information about NDIS

For more information about the National Disability Insurance Agency, please visit:

For people who need help with English: TIS: 131 450

For people with hearing or speech loss: TTY: 1800 555 677

Speak and Listen: 1800 555 727

Internet relay: National Relay Service:

How to make a complaint

People with disability have the right to complain about the services they receive.

If you have a concern about your current NDIS supports or services, it is important that you talk about it.

Complaints are important—they can help providers such as Monash Health understand what is important to people with disability and improve the quality of services they provide, so your complaint can help other people too.

First step

If you feel comfortable, you are encouraged to raise your concern or complaint with Monash Health first, as this is often the best way to have your issue resolved quickly.

For more information, please visit our Compliments, Complaints and Comments page.

Second step (if required)

If Monash Health is unable to resolve your concern or complaint, then you should seek further support. You may seek support from family, a friend or an independent advocate in making a complaint.

A complaint can be made to the NDIS Commission by:

The NDIS Commission can take complaints from anyone about:

  • NDIS services or supports that were not provided in a safe and respectful way
  • NDIS services and supports that were not delivered to an appropriate standard
  • how an NDIS provider such as Monash Health has managed a complaint about services or supports provided to an NDIS participant

As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action.