How to make a complaint
People with disability have the right to complain about the services they receive.
If you have a concern about your current NDIS supports or services, it is important that you talk about it.
Complaints are important—they can help providers such as Monash Health understand what is important to people with disability and improve the quality of services they provide, so your complaint can help other people too.
First step
If you feel comfortable, you are encouraged to raise your concern or complaint with Monash Health first, as this is often the best way to have your issue resolved quickly.
For more information, please visit our Compliments, Complaints and Comments page.
Second step (if required)
If Monash Health is unable to resolve your concern or complaint, then you should seek further support. You may seek support from family, a friend or an independent advocate in making a complaint.
A complaint can be made to the NDIS Commission by:
The NDIS Commission can take complaints from anyone about:
- NDIS services or supports that were not provided in a safe and respectful way
- NDIS services and supports that were not delivered to an appropriate standard
- how an NDIS provider such as Monash Health has managed a complaint about services or supports provided to an NDIS participant
As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action.