Meet Tao Browne, Electronic Medical Record (EMR) Program Management Office and Deputy Director.
What is your role at Monash Health and what does it entail?
EMR Program Management Office and Deputy Director.
What has your journey been like at Monash Health?
My first day at Monash Health was Monday 1 August 2011 as the Advanced Scheduling Program Manager (Kronos scheduling) reporting into Cheyne Chalmers. I remember a warm welcome from Sharon Wood who was Director of Nursing/Operations Director at Moorabbin Hospital at the time. It was lovely and has stuck with me.
Since June 2014 I have been working as part of a talented team of clinical and non-clinical colleagues to progress the EMR Program from an “idea” all the way through to “reality”.
What made you want to work on the EMR Program?
While not a clinician by background I have always been interested in health and I love working with clinicians. I have always been excited by the opportunity to play a part in developing tools to improve the quality and safety of patient care – and this is the big one.
This is one of the largest roll-outs of the EMR in Australia. What are the biggest challenges you have encountered along the way?
The challenges have been and continue to be many and varied! As a leading innovator, Monash Health is often an early adopter, investing considerable resources into developing models, systems and processes that serve us but will also benefit others in our sector. Thankfully in this instance many other health services across Australia and the world have led the way and Cerner, who provide our EMR, are experienced in the Australian context. But we still have some clinical areas that won’t have a fully electronic workflow in this first phase of the EMR Program. This “hybrid” workflow has required considerable collaboration, trust and effort from all parties to define workflows that minimise risk for those areas while we plan for future phases that address their requirements.
The executive support from the early stages of the EMR Program has been excellent and has enabled the great clinical engagement that has characterised this EMR Program and is the critical success factor for EMR implementations.
As budgets are always tight and any of this sort of work is dependent on the capability and capacity of staff involved, having the right staff in the right place at the right time is a challenge we manage on a daily basis!
How will the EMR impact patient safety and care at Monash Health?
This is a system designed by clinicians, for clinicians, ultimately for patient benefit. Improving the quality and safety of patient care is it’s core purpose. The foundations of the EMR in clinical documentation, orders and results and clinical decision support are an amazing platform that our innovative clinicians and research partners can use to analyse and improve patient safety and care at Monash Health.
When will the EMR go live at Monash Health?
A revised timeline has recently been approved by the Monash Health Board of Directors and communicated by the Chief Executive, with 3 Go-Lives planned in August, October and November 2019.
What is the most rewarding part of your role?
Seeing well laid plans coming to fruition as successfully achieved Program milestones is very satisfying. Equally rewarding is the engagement I have with clinicians in the pursuit of these goals and the energy and excitement they bring to realising this EMR journey.
If you weren’t working in your current role what would you be doing?
I am an Agricultural Scientist by education and want to leave a healthy environment for my children and future generations, so perhaps trying to bring together robotics, artificial intelligence and automation to solve some of our big environmental problems!
What is something that your team doesn’t know about you?
When I lived in the US as a child, I had a pet racoon.