Media and communication enquiries
The Public Affairs and Communication (PAC) team is responsible for all media engagement across all Monash Health sites. PAC acts as the first point of contact for all internal and external media enquiries relating to patients, spokespeople, employees, research, events and programs.
The PAC team is equipped to assist media in a number of ways, including:
- Providing patient condition reports
- Coordinating on-site filming and photography
- Suggesting experts and spokespeople for media stories
- Approaching patients to seek involvement in media stories
Monash Health 24/7 media line
Monash Health’s PAC team is contactable via a 24/7 media line on 03 9594 7722. The media line is for media and communication queries only – all other queries should be directed to the Monash Health switchboard on 03 9594 6666.
Patient condition reports
Patient condition reports can be requested from the PAC team who will then defer to the patient’s clinical team to determine whether it is appropriate to issue an update to media.
Providing that issuing a condition report is deemed clinically appropriate, the PAC team can advise media whether the patient is in a stable, serious or critical condition. The PAC team cannot confirm any further patient details (e.g., name, age, diagnosis, etc.) for privacy reasons.
The PAC team will not interrupt clinicians to obtain a condition report if they are busy treating patients – providing excellent patient care is the top priority for our medical and nursing teams. Please be assured that the PAC team will respond to your query as soon as possible.
Media visiting Monash Health sites
All media visits to any Monash Health site must be authorised and coordinated by at least one member of the PAC team. Media will be accompanied by a PAC team member for the entirety of the visit to ensure patients, visitors and employees are not disturbed and that only those who consent to be interviewed, photographed and/or filmed are included in the content.
Media visiting Monash Health sites are expected to abide by quality, safety, hygiene and privacy policies. The PAC team can advise on these matters.
Media filming or photographing outside Monash Health sites are only permitted to do so from a public area, i.e. a footpath exterior to the site, ensuring that patients, visitors and employees entering and exiting the site are not identifiable in any vision captured.
External groups visiting Monash Health sites
Similarly to media visits, any external groups such as sporting clubs, performers and fundraising groups must be authorised and supervised by the PAC team. Should these external groups wish to invite media to attend an authorised visit (including their own internal communications, photography and/or social media teams), approval must be granted by PAC prior to the visit.
Monash Health experts/spokespeople
As the largest public health service in Victoria, Monash Health has access to experts across a wide range of specialties. Please contact PAC if you’re seeking an expert to interview for a media story.