Learn about Support Services careers at Monash Health

Discover the essential roles within Monash Health’s General and Environmental Services through the inspiring journey of Jeanette McCaughan. With nearly 13 years of dedicated service, Jeanette shares her unique experiences and the critical impact of her team at Dandenong Hospital. Whether you are seeking a career change or exploring new challenges, Jeanette’s story highlights the rewarding opportunities at Monash Health. Watch the video to learn more about how you can join a supportive and dynamic environment that values every role within the hospital.

Video transcript 

I’ve been working for Monash now for almost 13 years. In my role, I’ve been a Patient Service Assistant, a trainer for new PSAs and environmental, and now I’m a Team Leader. Here at Dandenong Hospital, we have a couple of hundred people that are required to keep the hospital service at the standard it needs to be. It is as important a role as every other role within the hospital. 

I had never worked in healthcare before I started here, and I was just looking for something different, something to challenge me. I thought, why not? And, yeah, I haven’t looked back since. I started off with a traineeship that went for 12 months. Once I finished that, I went casual for a couple of months, then I applied and got permanent as a PSA. Throughout that, I worked in various wards, upskilling to do some training with other new staff that came through. Then I went on and applied for Team Leader. I’m in the office as well as on the floor. So I get there, help out with some rosters, then I will visit the wards. So it’s good. 

Each day is different. I think I’ve really enjoyed it because there are different things that you do as a role, as a PSA, and that’s what I like. Anyone that’s thinking of coming to Monash Health as either a Patient Services Assistant or in Environmental, give it a go. I didn’t know where I’d be once I started. Working with Monash, being so big, you’ve got opportunities to work at different sites, because being different sites, different challenges, different size hospitals as well. 

It’s a great environment to be in. You make lots of friends, whether it’s fellow staff members; it’s a great place to be.