We are proud to announce that three of our nominations have been selected as finalists in the 2024 Victorian Public Healthcare Awards!
The awards celebrate excellence in public healthcare and acknowledge the achievements of Victoria’s healthcare workers, volunteers, and public health services. Being finalists places our teams among the best in Victoria, setting them apart as an example of excellence, innovation and dedication. This achievement enhances the professional standing of the work conducted at Monash Health and brings a strong sense of pride to our organisation and community.
Our teams have been recognised for their work in three categories:
- Partnering with consumers to improve patient experience.
- Excellence in women’s health.
- Safer Care Victoria award for safety improvement.
We’re incredibly proud of this achievement, which is a testament to the hard work of our teams, we congratulate our finalists and wish them the best of luck. Winners will be announced at the 18th Victorian Public Healthcare Awards Gala Night on Tuesday, 19 November.
You can read more about each finalist below:
Partnering with consumers to improve patient experience
Implementation of the Monash Health Service Excellence Standards
The Monash Health Service Excellence Standards are ten simple behaviours that show consumers how much their healthcare providers care about them and view them as partners in their care. A co-design approach with employees and consumers ensured the Standards resonated with our community, making them meaningful and actionable. The Standards are visible so consumers know what to expect at every interaction and feel supported to play an active role in their healthcare journey. The Standards have already been shared with peers across health services and international forums.
Excellence in women’s health
Safer Birthing for Mothers, Newborns and Staff
Monash Health developed the operative vaginal birth safety bundle that included a safety culture transformation, multidisciplinary team time out with a procedural and escalation checklist, real-time ultrasound, and postnatal patient and staff debriefing. They saw a 92% reduction in babies born in unexpected positions with a 27% reduction in poor health outcomes, 88% of staff reported improved interdisciplinary communication, and 90% reported improved patient safety. Maternity staff reported the development of a culture of safety based on the following themes: a sense of calm and clarity, team cohesiveness and respect, supporting situational awareness, enhanced training and education involving the birthing family, and psychological safety.
Safer Care Victoria Award for safety improvement
Monash Health Anticoagulation Stewardship Service
Monash Health has successfully implemented an innovative multidisciplinary Anticoagulation Stewardship Service. The team of haematologists and pharmacists aims to improve patient safety and outcomes in patients on high-risk anticoagulant medicines. The service has pioneered a novel electronic dashboard to review all adult patients prescribed anticoagulant medicines in real-time proactively. Since its establishment in November 2022, 11,500 patients have been reviewed, with over 2,300 recommendations made to treating teams to optimise therapy. More than 300 patients were at high risk of complications such as bleeding if no changes were made to treatment.