Alternative options to the emergency department

An icon of a patient sitting in a chair with a clinician checking their blood pressure.

Our emergency departments continue to experience high demand, lengthening wait times for patients with non-life-threatening illnesses and injuries. 

We want members of our community to receive timely care in the right place. 

To this end, Monash Health has produced a video to inform the community about the range of healthcare services available to assist people with non-urgent injuries and illnesses.

If you need care but it is not an emergency, please consider these alternative pathways to care: 

  • Attend a Priority Primary Care Centre
  • Consult the Victorian Virtual Emergency Department 
  • Telephone NURSE-ON-CALL on 1300 60 60 24   
  • See a GP

For more information on alternative services for non-urgent care, please visit:

In a life-threatening medical emergency, please call Triple Zero (000) or attend the emergency department.