Meet Emma West

Meet Emma West, Electronic Medical Record (EMR) People and Change Manager at Monash Health.

What is your role at Monash Health and what does it entail?

My role as EMR People and Change Manager is to help prepare and support our employees as they transition to the Monash Health Electronic Medical Record (EMR).

My team has been coordinating familiarisation activities across all of our sites to help prepare everyone for the new digital workflows.

Over the past six months, we have run over 160 EMR interactive sessions across different areas and over 100 ward walkthroughs. The walkthroughs gave everyone the opportunity to practise the new workflows in their physical environment, by bringing together the EMR and related devices.

A lot of time has been spent testing to ensure we have a product that meets the needs of our patients, their families and Monash Health. When our employees start to use the EMR and gain confidence, we will see the full benefit of the EMR in our daily operations.

When the EMR goes live my role will be to coordinate our Super Users and others to provide support to our employees across the organisation.

What has your journey been like at Monash Health?

I have worked at Monash Health for the past 15 years, and have been very fortunate to have had so many opportunities over this time.

I began my career as a Physiotherapist, and then joined the Re-Design Team where I supported various improvement projects across the organisation.

In my next role as a Senior Advisor in the Innovation and Improvement team I worked with the Emergency Department as part of the Transforming Care initiative before moving into my current role.

What made you want to work on the EMR Program?

I was ready for the next challenge and working on the EMR is a great opportunity to be a part of one of the most significant changes to our organisation.

This is one of the largest roll-outs of the EMR in Australia. What are the biggest challenges you have encountered along the way?

The roll-out of the EMR is a significant step towards a digital hospital, however some areas will not use the EMR for all aspects of their daily work. We have worked closely with clinicians in these areas to ensure the hybrid workflows implemented will improve care provided while minimising the risk to our patients.

Our team is small, so it has been challenging to support employees across multiple sites in preparation for the transition to the EMR. That’s why we’ve been busy recruiting Super Users to assist in our engagement and familiarisation activities.

How will the EMR enhance patient safety and care at Monash Health?

The EMR will transform the way we provide care to our community through improving communication between clinicians and supporting them to make decisions that are based on evidence. It will also advance our capabilities as a teaching facility which will provide benefits to the longer term health and wellbeing of our community.

When will the EMR go live at Monash Health?

Our first Go-Live is in just four days at Dandenong Hospital!

The EMR will Go-Live at the Cranbourne Centre on 26 August, Monash Medical Centre, Monash Children’s Hospital and Jessie McPherson Private Hospital in October, followed by Casey Hospital, Moorabbin Hospital and the Kingston Centre in November.

What is the most rewarding part of your role?

The people I work with – both within the EMR Program and across the organisation. I am lucky to work with a team that is passionate and committed to working together to achieve the common goal of making the EMR a reality.

The EMR has been a long time coming for Monash Health and seeing it come to life is very exciting!

If you weren’t working in your current role what would you be doing?

Right now…sitting on my favourite beach at Anglesea!

What is something that your team doesn’t know about you?

I’m a pretty open book so there’s not much my team doesn’t know, but I ruptured my ACL skiing two years ago and am about to confront my fear!