Frequently asked questions
Can I take the children with me to the emergency department?
Can I use my mobile phone to call relatives and friends?
All mobile phones must be switched off once inside the hospital, as they may cause interference with equipment. Please ask reception or a nurse for advice.
Can we visit a patient in the emergency department?
Does it matter if I eat or drink before presenting to the emergency department?
How can I get information on a patient in the emergency department?
Why are people referred to a GP clinic?
At Dandenong and Clayton there is an after hours GP clinic. If the person's condition does not require specialist emergency care we may refer the patient to the Clinic to be seen by one of Monash Health’s accredited general practitioners.
Why would a patient be transferred to another hospital?
Not all services are provided at every Monash Health hospital. The Emergency Department care will be the same but, depending on your ongoing needs, patients may be transferred to the hospital that has the specialty required for continued treatment.