Accessing patient information – external health care providers

The Release of Information (ROI) Unit is a centralised unit operating from Monash Medical Centre. The ROI Unit processes requests for patient information for all Monash Health sites.

All requests should be forwarded to the ROI Unit via email to health.info@monashhealth.org or via fax on 9594 6227.
Requests are processed Monday to Friday during the business hours of 8.30am – 4.30pm.

Urgent out of hours requests will be processed by the Scanning Centre (Clayton) or Nurse Coordinators at each site. All non-urgent requests received out of hours will be processed by the ROI Unit the following business day.

Please note, the ROI Unit email is not monitored outside of business hours and all after-hours requests should be sent via fax.

Request Type Request Requirements 
GP (nominated GP on
patient’s record)
Request required on GP
clinic’s letterhead
GP (not nominated GP on
patient’s record)
Request required on GP
clinic’s letterhead with
attached patient consent
Hospitals Request required on hospital letterhead
Referring specialist Request required on hospital/clinic letterhead
Non-referring specialist

Request required on hospital/clinic letterhead with
attached patient consent or evidence that you are
treating the patient (i.e. copy of referral letter)

All other external health
care providers
Request must be made in writing on your
letterhead with attached patient consent
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